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CS 13 fails to install

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anvarij
anvarij W/ Alumni Posts: 15 Security Scout

Anyone having an issue installing 13? I have a test laptop. currently win7 64pro with 12.30 installed. It has the required KB2999226 installed. I downloaded the jar and imported it into PM13. exported as MSI. Installation results in a 1603 fatal error in the event log. tried the msi as a standalone (not exported from PM) and got the same results.  downloaded a fresh jar and used the ilaunchr utility to install. that results in an instant boot of the computer and no install. Downloaded 12.32 as a test and imported it tp PM13. exported MSI and installed it on same test laptop. that was successful. so I seem to be only having issues with CS13. anyone else seeing this?

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  • Shade
    Shade W/ Alumni Posts: 9 Junior Protector
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    I have the same problem, CS13 wont install but CS 12.32 can.

     

    I tried using the f-secure uninstallation tool, rebooted can tried agian with CS13 - then it "installs" or the installer finish, but CS13 main program are not installed.

  • Vad
    Vad W/ Alumni Posts: 1,069 Cybercrime Crusader
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    Hello anvarij, Shade,

     

    Please, contact support. We will need diagnostic information from affected computer(s) for investigation.

     

    Best regards,

    Vad

  • anvarij
    anvarij W/ Alumni Posts: 15 Security Scout
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    will do.

  • Shade
    Shade W/ Alumni Posts: 9 Junior Protector
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    That was quick solved by support, I used a 12.xx only license key. With the new license key in hand, CS13 installed without any problems.

     

    A better error message in CS13 could be useful in a future update.

  • anvarij
    anvarij W/ Alumni Posts: 15 Security Scout
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    Thats probably my issue also. Yes I agree. An error in PM when I put the key in would have been nice instead of it blindly accepting the wrong key I provided.

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