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The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing...

cajkod
cajkod Posts: 15 Security Scout
in Business Suite

After installing F-secure Client Security 13.10 (Windows 7 x32) i couldn't start Client Security the error was (Picture 1.) . I had installed Microsoft Visual C++ 2005, 2008, 2010, 2012 (Picture 2.).

 

Capture.JPGPicture 1.2.JPGPicture 2.

Comments

  • etomcat
    etomcat Posts: 1,172 Firewall Master

    Hello,

     

    > The problem was solved instaling Windows6.1-KB2999226-x86.msu from
    > https://www.microsoft.com/en-us/download/details.aspx?id=49077

     

    Shouldn't the pre-requisite check and if necessary, even the auto-download and auto-installation of that component be part of the F-Secure Client Security setup wizard?

     

    Best regards: Tamas Feher, Hungary.

  • Djole
    Djole Posts: 3 Security Scout

    not solwed because i got new instalation error:0xc8000247

  • Vad
    Vad Posts: 1,069 Cybercrime Crusader

    Hello Djole,

     

    "The program can't start..." message appears, when the user attempts to open the Main GUI window of already successfully installed product.

    Please, provide more details (and a screenshot, if possible), when and where did you get this installation error.

     

    Best regards,

    Vad

  • Djole
    Djole Posts: 3 Security Scout

    Dear Vad

    Thanks for the fast response. I got this problem when i install FSecure and try to start program. First i get fscuif.exe - System error...because api-ms-win-crt-runtime-l1-1-0.dll is missing… and then after trying to install Windows6.1-KB2999226-x86.msu I got Windows Update Standalone Installer massage Instaler encountered an error:0xc8000247.

    I have 64 bit Win 7

    I didnt succeed to insert screenshot in massage. 

    Thanks

    Djole

  • Vad
    Vad Posts: 1,069 Cybercrime Crusader

    Hello Djole,

     

    Please, try to install all missing Windows updates automatically. This should resolve your problem.

     

    Best regards,

    Vad

  • Djole
    Djole Posts: 3 Security Scout

    Dear Vad

    Thanks for the help. I solve the problem by manually instaled (downloaded) missing file that is connected with api-ms-win-crt-runtime-l1-1-0.dll...how to say. Automaticaly Win update didnt solve the problem, but manually did.  

    Thanks again

    Djole

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