Client cannot get updated policy information

johnsmith1281

Hi,

 

PM running 13.10. Installed F-Secure 13.10.215 and in the client Settings > Other Settings > Central Management, when clicking on Check Now under Policy Information, it is not updating.

 

Running Windows 7 Enterprise.

 

C:\ProgramData\F-Secure\Logs\fspmsupport\nrb.log shows:

 

dc8-56c6d29c86bd&Counter=' to '"C:\Program Files (x86)\F-Secure\Common\CommDir\policies\policy.bpf"'
2018-03-14 10:25:26.727 UTC-00:00 0940:0B9C #1 Download of '/fsms/fsmsh.dll?FSMSCommand=GetPackage&Type=4&Identity0=5773d319-3949-45d9-8dc8-56c6d29c86bd&Counter=' finished. Http result status: 404 (Not Found)
2018-03-14 10:25:26.742 UTC-00:00 0940:0B9C #1 Preparing to upload task 2: from '"C:\Program Files (x86)\F-Secure\Common\CommDir\status\orig.ipf"' to 'https://xxx.xxx.xxx.xx.uk/fsms/fsmsh.dll?FSMSCommand=UploadPackage&Type=5&Identity0=5773d319-3949-45d9-8dc8-56c6d29c86bd'
2018-03-14 10:25:26.742 UTC-00:00 0940:0B9C #1 Upload to '/fsms/fsmsh.dll?FSMSCommand=UploadPackage&Type=5&Identity0=5773d319-3949-45d9-8dc8-56c6d29c86bd' finished. Http result status: 200 (OK)

 

Not sure why its coming up with Http result status: 404 (Not Found), any ideas?

johnsmith1281

Have restarted machine several times.

 

Policy information still showing Counter: 1. Timestamp is showing original time.

johnsmith1281

Sorry all is working fine. It was a config error. I will close this thread now.