admin frontend not available

This is about F-secure Internet Gatekeeper for linux 4.07. It's seemingly failing shortly after installation.

I installed fsigk_4.07.3280_all.deb on a Debian 6.0.4. Everything went without an error.

I see a process at port 9012:

tcp 0 0 0.0.0.0:9012 0.0.0.0:* LISTEN 271/java

root 271 0.0 2.9 185928 30504 ? Sl 17:38 0:01 /opt/f-secure/fsigk/java/bin/java -client -Xmx64m -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/opt/f-secure/fsigk/tomcat/conf/logging.properties -Djava.endorsed.dirs=/opt/f-secure/fsigk/tomcat/endorsed -classpath /opt/f-secure/fsigk/tomcat/bin/bootstrap.jar -Dcatalina.base=/opt/f-secure/fsigk/tomcat -Dcatalina.home=/opt/f-secure/fsigk/tomcat -Djava.io.tmpdir=/opt/f-secure/fsigk/tomcat/temp org.apache.catalina.startup.Bootstrap start

But when I point a browser (tried IE8, Firefox 11, Chrome, wget) nothing happens. strace shows a stalling:

futex(0xb6d64bd8, FUTEX_WAIT, 273, NULL

After a while, the connection will timeout. Nothing in the logs.

I removed ipv6, there is no other Java but the provided one. I'm out of clues. Anyone able to help?

(edit: added product details.)

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Comments

keiooz

If you are working with your VM's, this stuff usually occured as you thought something is wrong. Good to know that you have it all fixed.

nemo

Found it. On a vm (openvz or kvm or vmware doesn't seem to make a difference) with many Kernels, a lot of Java/Tomcat stuff seems to fail, when there is only one cpu assigned. Assigned a second cpu and everything is fine. Beats me, but works.

nemo

Alright, so I tried everything on a 64-bit-machine including the mentioned libs. I got a little bit farther (once), the browser seemed to redirect to login.jsf, but then it stalled like before. I'll open the support ticket. Thank you so far and best regards.

Peter

Hi,

If this is a 64-bit platform, check if ia32-libs and lib32nss-mdns packages are installed. If they are, suggest opening a support ticket so we can have a closer look at the configuration.

Please include the fsdiag package with the ticket. To create the fsdiag in IGK Linux, use:

# cd /opt/f-secure/fsigk ; make diag

To create the support ticket, use this page.