Policy Manager 13.11 can't download updates from http://guts2.sp.f-secure.com/q

xwim

Hello, 

 

I have problem with download updates to  Policy Manager 

 

I  tried FSAUA  reset tool

Turn off  windows firewall

 

Information from   fspms-download-updates:

 

Any suggestion?

 

29.05.2018 11:49:32,052 INFO [c.f.f.s.g.d.DownloadUpdatesService] - Checking for updates...
29.05.2018 11:49:32,286 WARN [c.f.c.g.d.Guts2DownloaderImpl] - Cannot connect to url="http://guts2.sp.f-secure.com/q" without a proxy
java.net.UnknownHostException: Zazwyczaj jest przejściowy błąd występujący podczas rozpoznawania nazwy hosta; oznacza, że lokalny serwer nie otrzymał odpowiedzi od autorytatywnego serwera (guts2.sp.f-secure.com)
at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method) ~[?:1.8.0_152]
at java.net.InetAddress$2.lookupAllHostAddr(InetAddress.java:928) ~[?:1.8.0_152]
at java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1323) ~[?:1.8.0_152]
at java.net.InetAddress.getAllByName0(InetAddress.java:1276) ~[?:1.8.0_152]
at java.net.InetAddress.getAllByName(InetAddress.java:1192) ~[?:1.8.0_152]
at java.net.InetAddress.getAllByName(InetAddress.java:1126) ~[?:1.8.0_152]
at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45) ~

A_Grinkevitch

Hello xwim,

 

UnknownHostException means that PM is not able to resolve guts2.sp.f-secure.com name at your DNS server. Check your DNS server configuration and try nslookup from the PM host.

xwim

 

Problem solved:

 

My client uses  uses a proxy to connect to the world

 

I added  proxy adress in : Management Server 5\data\fspms.proxy.config  and after restart service updates are downloading. 

A_Grinkevitch

Great!