To stay updated on your favorite discussions, please create an account or log in. Then, click the Bookmark icon to subscribe and receive notifications.

after push installation new client not showing in Policy Manager

Options
IT-ZSPH
IT-ZSPH W/ Alumni Posts: 3 Security Scout
in WithSecure Business Suite
Hello. I have problem with my F-Security Policy Manager. Newly installed client not showing in Policy Manager. I have tryed install server client, but now I can add it to Policy Manager. Both server - one with policy manager no active Firewalls. Installation from Policy Manager came successful. Have you ever have this situation? Thanks!

Comments

  • Vad
    Vad W/ Alumni Posts: 1,069 Cybercrime Crusader
    Options

    Hello IT-ZSPH,

     

    We use https protocol to communicate between PM and client side. Please, make sure that such communication is possible. By default port 443 is used.

    You can also try to check c:\ProgramData\F-Secure\Logs\fspmsupport\nrb.log on the client side for some hints. Search for strings containing "#2" or "#3".

    If you can't identify the root, please, contact support.

     

    Best regards,

    Vad

  • IT-ZSPH
    IT-ZSPH W/ Alumni Posts: 3 Security Scout
    Options
    I have checked file that you wrote and find string #2 Exception occurred. Type: Win32Exception, Reason: , Function: fs::net::detail::BaseWinHttpRequest::submit, File: "D:\\SDK\\fs\\fsnet\\1.1\\src\\WinHttpRequest.cpp", Line: 112, Error Code : 12029 What does it mean it?
  • IT-ZSPH
    IT-ZSPH W/ Alumni Posts: 3 Security Scout
    Options

    #3  Failed to get version from server "https://vl-krk.velebit.local/fsms/fsmsh.dll": Type: Win32Exception, Reason: , Function: fs::net::detail::BaseWinHttpRequest::submit, File: "D:\\SDK\\fs\\fsnet\\1.1\\src\\WinHttpRequest.cpp", Line: 112, Error Code : 12029

This discussion has been closed.

Categories