False Positive

fuel666

Hello,
I continually delete good files from the protection. How can I make sure that they are not automatically deleted by the AV? And how can I do so that they are not seen as viruses?

Thank you

etomcat

Hello,

 

Upload the affected binary file sample here:

https://www.f-secure.com/en/web/labs_global/submit-a-sample

 

(Fill out the e-mail address and the short incident description fields, so you can get a written response from the lab when they have re-evaluated the event and repaired the false alam in the malware definitions database if needed.)

 

Best regards: Tamas Feher, Hungary.

fuel666

thank you,
the files are quarantined. How can I copy quarantined files? Where is the quarantine direcory?

 

Thank you

Laksh

Hi fuel666,

 

Please have a look at this article on how to collect the quarantined files.