PM Console returning 503 error code

gbledsoe

Hello,

 

This is seemingly a common problem with the PM Console. I am getting a "Cannot connect to the management server: HTTP server error (response code is 503), server can be busy or management server URL is invalid."

 

We are running PM Console 9.0 with no hotfixes. Connection properties are correct. Host name, port number, and extension path have not changed since installation. We just cannot connect to the management server.

 

As I understand from reading the community messages, there seem to be two ways out of this dilemma: (1) uninstall PM 9.0 after backing up numerous configuration settings files and directories ( Article 15208); or upgrading to PM 10.

 

Are there any other remedies anyone can recommend? Both of these seem to be ways to avoid fixing a problem rather than just fixing the error.

 

Thanks.

gbledsoe

Hi Matthias,

 

Thanks for your response.

 

So the options are

(1) uninstall PM Console 9 following doc 15208 and reinstall, hoping it fixes the problem;

(2) install the hotfixes, hope they fix the problem, and be prepared to uninstall and reinstall PM Console, or

(3) install PM Console 10, hope it fixes the problem, and be prepared to uninstall and reinstall PM Console?

 

Are there detailed upgrade instructions provided so I can sell my manager on the benefits?

 

Thanks.

 

GB