F-secure 13.11 stuck updating virus and spyware scanning on new install

tom69764

 

Ive just upgraded from F-secure client security premium 9 to  13.11 and it is stuck updating virus and spyware scanning and scheduled scanning, for several hours so far. 

I have tried uninstalling it several times but it makes no diference, it will install but stays updating and then it will not scan anything.

etomcat

Hello,

 

You need to submit the built-in FSDIAG diagnostic utility's result files, gathered from a typically problematic endpoint computer and the Policy Manager Server, to F-Secure Support Services and they will find out the cause and offer a solution:

 

https://www.f-secure.com/en/web/business_global/support/support-request

 

Best Regards: Tamas Feher Hungary.