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Problem in during attachment in mail

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ravi12
ravi12 W/ Alumni Posts: 57 Security Scout

Dear sir, after client upgrade to 14.02 we are not able to attach file while sending documents through ikey through Mail.  While attaching file message come antivirus not installed or not configured. Please help

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  • MJ-perComp
    MJ-perComp W/ Alumni Posts: 669 Firewall Master
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    what is "ikey"?
  • ravi12
    ravi12 W/ Alumni Posts: 57 Security Scout
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    It is a usb dongle given to some designations, which they use for sending official documents through official mail. 

  • ravi12
    ravi12 W/ Alumni Posts: 57 Security Scout
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    Hi

    We are using PKI infrastructure for sending secure mail.in 12.31 its work properly but after upgrade to 14.02 we are facing problems

  • etomcat
    etomcat W/ Alumni Posts: 1,172 Firewall Master
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    Hello,

     

    I think you will need to open a support case with F-Secure and submit and an FSDIAG result package to them, so they can investigate that problem in-depth.

     

    Best Regards: Tamas Feher, Hungary.

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