To stay updated on your favorite discussions, please create an account or log in. Then, click the Bookmark icon to subscribe and receive mail and platform notifications.

Update 14.10

KeepCool
KeepCool Alumni Posts: 2 Security Scout

Unable to update 13.10, 13.11 or 14.02 to 14.10 premium client.

Comments

  • MJ-perComp
    MJ-perComp Alumni Posts: 669 Firewall Master

    Sorry, too few information. I am able to update!

    Update how?
    What OS?
    What error?
    What do logs tell?

  • KeepCool
    KeepCool Alumni Posts: 2 Security Scout

    Update via Policy manager.

    Windows 7 SP1 and Windows 10

    The update don't start (in french : en cours) in policy manager

  • Vad
    Vad Alumni Posts: 1,069 Cybercrime Crusader

    Hello KeepCool,

     

    Please, contact support. We will need diagnostic information from your Policy Manager and several affected client machines for investigation.

    Note: please, make sure that you use "upgrade" link on PM console "Installation" tab for upgrading.

     

    Best regards,

    Vad

  • MJ-perComp
    MJ-perComp Alumni Posts: 669 Firewall Master
    Did you distributre policies (otherwise the process wil not start)?
    And does the new policy arrive at the client?
This discussion has been closed.