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No connection to Security Cloud on Client Security 13.11

_Vincent_ W/ Alumni Posts: 14 Security Scout

Hi everybody...


I need your help to configure correctly the Security Cloud feature.


On the main Dashboard, I have 413/425 computers with 'No connection to Security Cloud'


However if I check the following setting, it is activated : 

     F-Secure DeepGuard > Settings > Use Security Cloud = Enabled


So I suppose that I need to create some specific rules in my enterprise firewall and authorize Internet access.

I found this article :

Can someone tell me if it is also valid when using CS Standard 13.11??


Best regards,



  • JamesC
    JamesC W/ Partner, W/ Staff, W/ Moderator Posts: 526 Moderator

    Hi Vincent


    Yes, I just checked on Policy Manager, and that setting is available for version 13.11 clients. So, that article is still valid in your scenario.


    Suggest to check if the affected hosts are able to reach to and you may follow the instructions on the article you are using a proxy.

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