Some hosts' IPs are not shown in PM

benyeh · 2020-03-27T08:14:02+00:00

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The IP of some hosts is not shown in the PM.

This is strange for only some hosts.

In the impression, the old version of PM can use scheduled scanning, task type: generic method,

Ability for endpoints to report all information in host properties.

Can someone provide it?

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Hi Benyeh

Versions CS 14.20 and SS 14.10 onwards addresses these issues. I suggest to install them on a few hosts and let us know if the issue persists.

There are about 20 hosts, currently using cs14.10, ss14.00.

I tried clicking "Check Now" on the host and it worked.

After another day, the PM can no longer see the IP of the host.

Hi Benyeh

Can you please advise how many hosts are affected, and what versions are installed on them ?

We suggest to upgrade these affected hosts to the latest version.