How to remove "trojan.tr/patched.ren.gen7"?

SueCheung · 2020-05-11T02:27:05+00:00

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Our colleague removed a message: the object could not be cleaned. When we clicked details, it shown trojan.tr/patched.ren.gen7 in infection & the action is failed. Please let us know how to remove it.

And this is not the first time received this message. Thanks.

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MonikaL

Hi SueCheung,

Can you try the below steps to clear the temp files and check if the detection still occurs after that:

Press the Windows Button + R to open the "Run" dialog box.
Enter this text: %temp%
Click "OK." This will open your temp folder.
Press Ctrl + A to select all.
Press "Delete" on your keyboard and click "Yes" to confirm.
All temporary files will now be deleted.

Regards,

Monika

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