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Seeking Feedback on Replacement for Old EPP Summary Report 

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LiselotteP
LiselotteP W/ Staff, W/ Community Manager Posts: 298 Community Manager

We wanted to reach out to you regarding an important update regarding our reporting system.  

After careful consideration, we have decided to retire the old EPP summary report, recognizing its declining usage and limited information. In its place, we aim to introduce a new, customizable report providing a comprehensive overview of the overall value derived from WithSecure Elements.   

This decision is driven by technical complexities and the retirement of outdated system parts. While we acknowledge any inconvenience caused, we believe investing in a new customizable PDF report covering both EPP and EDR will better serve your long-term needs. 

How to find old EPP summary reports in Elements Security Center 

Example of EPP summary report

We understand that your input is crucial in shaping the new reporting system to best suit your requirements. Therefore, we invite you to share your thoughts and preferences regarding reporting in the comments section below this post.  

Here are a few questions to guide your feedback: 

  • Are the customizable dashboards that can be created under "My Report" section sufficient for generating a monthly PDF report? 
  • Do you see a need for listing the top critical security updates (patches) installed, top infections blocked, or top incidents resolved in the new report? 
  • Would you prefer the report to focus more on the value delivered by WithSecure Elements, or on highlighting the problems that need to be addressed?  

Additionally, we want to remind you that you already have the option to receive email notifications containing lists of unprotected devices or infections based on saved views in device or security events. Simply navigate to the "Report" tab, select "Email Notification and Report," and add an email report by choosing the saved view as a template.  

Your feedback is invaluable to us as we strive to enhance your experience with WithSecure.   

Thank you for your continued support and collaboration.  

Best regards, 

The WithSecure Team 

Tagging @SergeH for visibility!

Answers

  • RaHi
    RaHi W/ Partner Posts: 1 Security Scout
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    See my comment in the idea: https://ideas.withsecure.com/ideas/WSPUB-I-327

    Overall it would be nice to have a "negative security score" reporting i.e. "what needs to be done" view. So definitely highlighting the problems that need to be addressed. I might not be the average case as a provider, but the SMB and especially the S-side of the B does not care to see reports of things going well as they automatically assume they are since they are throwing money at me.

    • I can see a need for listing the top critical security updates (patches) missing, top infections blocked, or top incidents in the new report?

  • SergeH
    SergeH W/ Partner, W/ Staff, W/ Product Leadership, W/ Article Coordinator Posts: 52 W/ Product Leadership
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    @RaHi : Thanks for the feedback. I see the value of a negative report as encouraging someone to login the portal and fix the problem. Using My report in Elements Security Center, one can create its own report. It allows to create a "negative reports".
    We are planning improvement to My reports:
    - saving a my report view as an organization view: it allows to create different type of reports
    - Emailing My report as PDF: It allows to share it with selected customers.

    My question is what are the main improvements you like to see in My reports to provide valuable "negative reports"? I have some in mind but would love your opinion.

  • Xlogic
    Xlogic W/ Member Posts: 1 Security Scout
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    Hello Lise

    Firstly, I would like to express my gratitude for the opportunity to share my insights on the WithSecure product.

    Here are some contributions and suggestions that I believe could add value to the platform:

    1. Customization of Email Reports:
      • It would be interesting to allow users to customize more than one report template for email distribution, adapting them to the specific needs of each team or department.
    2. Manual Comments and Insights:
      • The ability to add comments before or after each widget, providing manual insights. Ideally, this function could be complemented by insights generated automatically through AI.
    3. Email Configuration:
      • It would be helpful if users could configure both the subject and body of the email accompanying the report, allowing for more personalized and effective communication.
    4. Flexible Scheduling:
      • In the scheduling option for report delivery, it would be advantageous to be able to choose the frequency (daily, weekly, or monthly) and set a specific time for delivery, providing greater control and convenience.
    5. Executive and Technical Reports:
      • Following the assertiveness of the reports exported in Vulnerability Management, it would be beneficial to have both an executive and a technical report for EPP/EDR, addressing the different needs of management and operations.
    6. Indicators of Protection Advancement:
      • In addition to analyzing advances in protection technology, it would be valuable to visualize progress in terms of solution effectiveness and identify areas that still require attention and correction.
    7. Outbreak Detection Report:
      • It would be a significant addition to have a specific outbreak detection report based on the analysis of global epidemics confronted with the user's security profile and environment detections.
    8. Configuration Suggestions:
      • A configuration suggestions report that provides recommendations for adjustments to console settings to enhance security profile would be a valuable tool for administrators.

    I sincerely hope that these suggestions can contribute in some way to the continuous improvement of WithSecure. I am available to discuss any of these points in more detail if necessary.

    Best regards,
    Jamson Borges
    Brazil