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fsgk32 eating CPU

Rick586
Rick586 Posts: 52 Security Scout
in Business Suite

I have a server that's running IBM UniVerse for its backend and I'm expieriencing high CPU ultisation from the fsgk32.exe module.

 

Killing this process, restores the server back to nomal.

 

I've put exclusions in for F-S to ignore those folders where the data is being stored but still noghting has changed.

 

The users also use a web frontend to access the system which is also hosted on this box.

 

Any ideas?

Comments

  • suntattood
    suntattood MyAccount Posts: 14 Security Scout

    I have also seen this problem, and I hope the update will be sooner than we expect. image

  • Kenny
    Kenny MyAccount Posts: 3 Security Scout

    Me three!

     

    F-Secure for Windows Server, 9.00, AV 9.20 16040

     

    No dates on thread!!! When was this replied to?

  • Rick586
    Rick586 Posts: 52 Security Scout

    Dmitriy,

     

    Just to clarify, is this an issue for server 9.2 as well?

     

    I've managed to get the fix from your support team for server 9.0, which is where I've had the issue.

     

    Thanks.

  • Kenny
    Kenny MyAccount Posts: 3 Security Scout

    F-Secure Anti-Virus for Windows Servers 9.00 build 333

    F-Secure Anti-Virus 9.20 build 16040
    F-Secure Automatic Update Agent 8.25 build 4196
    F-Secure User Interface 9.20 build 6803
    F-Secure Management Agent 8.20 build 40065
    F-Secure Online Help build
    F-Secure Customization CS/1.30.01

     

    Hopes this helps.

  • Dmitriy
    Dmitriy Posts: 179 Threat Terminator

    So far we have received sporadic reports about high CPU consumption from customers using FSAV for Windows Servers version 9.0. Currently all available information seems to indicate that the issue affects mostly customers where multiple file exclusions are defined and the relevant excluded files are accessed frequently by 3rd party software or the underlying operating system itself. We will verify whether the problem manifests in Server Security 9.20 or not. In any case, the fix will be delivered via update channel and I'll post update to this discussion when the update is out. 

  • Kenny
    Kenny MyAccount Posts: 3 Security Scout

    How do I obtain the fix for 9.0?

     

    "...Dmitriy,

     

    Just to clarify, is this an issue for server 9.2 as well?

     

    I've managed to get the fix from your support team for server 9.0..."

  • Dmitriy
    Dmitriy Posts: 179 Threat Terminator

    To get the fix, please contact the tech.support: http://www.f-secure.com/en/web/business_global/support/contact/request

     

     

  • Rick586
    Rick586 Posts: 52 Security Scout

    I am pleased to report that upgrading the server which was running v9 to 9.2 seems to have resolved the issue as that process is no longer running high.

     

    I may try removing those exclusions to see whether that's still an issue as Dmitriy is quite correct in my case, as on our server, we did indeed have multiple exclusions on certain folders as this was recommnded by the 3rd-party software supplier that we use for that particular system.

     

    From what I can see, the FSFix is only for v9 as it's still to be confirmed if this is an issue in v9.2 but as I stated above, so far the upgrade to v9.2 on our server seems to have resolved the problem, even with those exclusions.

  • keiooz
    keiooz MyAccount Posts: 9 Security Scout

    I've been looking for a tech support link. Luckily to have found it here. Cheers! image

This discussion has been closed.

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