Not able to open "Protection Service" menu from client

UppsalaNet

After sucsessful installation of "F-Secure PSB Workstation" via ritool. Im not able to open the "Protection Service" dialog on the client from by right click on the icon. I think it'll open a window but where? I've deployed 100 clients xp and win7 and 10 clients have this problem.

 

//Fredrik

Vad

Hello Fredrik,

 

Did I understand you correct, that you can't open the main User Interface window from F-Secure Icon menu?

Did you restart clients after installation? Can you open Protection Service UI from Start menu?

If this doesn't help, take a look at Windows Apllication and System event logs. Are there any F-Secure specific errors in them?

If event logs doesn't provide any clue, please contact support. We'll need to check Support Tool reports, collected from problematic clients to find the reason.

 

Best regards,

Vad

UppsalaNet

Thanks for quick response, after more and deeper investigation I found that connecting to the client via VNC (tightvnc) prior 2.x.x will not show that window. All other dialogs are shown but not this. There are also some dialog issues when connecting via RDP at low resolution.

 

The dilog is there but not shown

Ill report this in my current service id to F-secure.

 

Thanks

Fredrik L