This setting is locked by administrator

tripleM

Hello

 

I'm using win7 and F-secure client security 9. I'm the adminstrator and only user of my computer but I can't seem to be able to change the settings on F-secure. The boxes are all greyed out and when I hover with the mouse the following message appears: This setting has been locked by your administrator

 

The only ones I can change are the Network Settings

 

Can anyone help with this? It's kind of annoying not being able to change settings.

Gary

Hi tripleM,

 

If you are using a Client Security installer which is exported from F-Secure Policy Manager, the settings might be locked by the administrator who created the installer.

 

Best regards,

Gary

tripleM

Hi Gary

 

I didn't quite understand what you said.

I donwloaded the installer from f-secure's website and used the activation code provided by my university.

Before formatting my computer I had full access to the settings, just with this new install I don't (and I've tried reinstalling)

 

I just followed the steps to download it, and I see it's a business version, not home, so I'm in the wrong forum, sorry.

Should I try posting on the other part of the forum?

Gary

Hi tripleM,

 

Please ensure that there is no other Anti-Virus software installed in the system and kindly run the following tool to remove  Client Security:

ftp://ftp.f-secure.com/support/tools/uitool/UninstallationTool.exe

 

Once done, download the latest Client Security software via the link below and install it as a standalone installation:

http://www.f-secure.com/en/web/business_us/support/downloads/-/carousel/view/73

 

Best regards,

Gary

 

Jayson

Hi tripleM,

I have moved this topic to End-point Security board.

The message shown indicates that your Client Security is currently managed by Policy Manager and the settings is locked by system administrator (Not local computer administrators) for disallow user changes.

Normally for distribution copy of University/Organisation for home use, it should be Standalone installation and  no Management server address entered.

Kindly follow the steps provided by Gary to reinstall the program.

Thanks.


Best Regards,
Jayson

tripleM

Hi Gary

 

Thanks for the help, that worked