Quarantining Message failed (Exchange)

gvaccarello

Dear All,

 

Since few time, there are allerts reported as "Quarantining Message failed" in the pm for the exchange server.

On the pm console we see just this and cannot quarantine message. In the jounal on the server nothing special. Could you tell me how can I check what was appened ? Is there special log file for this ?

 

Thanks in avance

 

Giacomo

Jagadesan

Hi gvaccarello,

 

With regards to your problem, you may look at the LogFile.log which is located at C://Program Files(X86)/F-Secure/Common

 

I also would suggest you to open a Support Ticket:

http://www.f-secure.com/en/web/home_global/support/contact

 

Thanks.

Best Regards,
Jagadesan

gvaccarello

Hello,

 

I opened a case but they don't really help me. They told me just to check the permissions on the quarantaine shares. 

Finally, I found that it was a permission problem on the sql. 

 

At this level, I'm not very happy about F-secure. The test connexion to the db quarantine was working fine. And in more no really a good log witch indicating what was the problem.

 

Thanks for your assistance,

 

GV

Jagadesan

Hi gvaccarello,

 

With regards to your problem, kindly provide me the SRID so that I can take a look at this case.

 

Thanks.

Best Regards,
Jagadesan

gvaccarello

 

Hello,

 

Sorry, not possible to retrieve the call because its is our support partner who opened the case.

Jagadesan

Hi gvaccarello,

With regards to your issue I will not be able to help you further without an SRID. Kindly try your level best to get the SRID from your support partner.

Thanks.

Best Regards,
Jagadesan

gvaccarello

Hi Jagadesan,

 

As I said my issue is solved. Is ok.

 

Thanks for your assistance

 

Giac