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Quarantining Message failed (Exchange)

gvaccarello
gvaccarello W/ Alumni Posts: 21 Security Scout

Dear All,

 

Since few time, there are allerts reported as "Quarantining Message failed" in the pm for the exchange server.

On the pm console we see just this and cannot quarantine message. In the jounal on the server nothing special. Could you tell me how can I check what was appened ? Is there special log file for this ?

 

Thanks in avance

 

Giacomo

Comments

  • Jagadesan
    Jagadesan W/ Alumni Posts: 13 Digital Defender

    Hi gvaccarello,

     

    With regards to your problem, you may look at the LogFile.log which is located at C://Program Files(X86)/F-Secure/Common

     

    I also would suggest you to open a Support Ticket:


    http://www.f-secure.com/en/web/home_global/support/contact

     

    Thanks.


    Best Regards,
    Jagadesan

  • Jagadesan
    Jagadesan W/ Alumni Posts: 13 Digital Defender

    Hi gvaccarello,

     

    With regards to your problem, kindly provide me the SRID so that I can take a look at this case.

     

    Thanks.


    Best Regards,
    Jagadesan

  • gvaccarello
    gvaccarello W/ Alumni Posts: 21 Security Scout

     

    Hello,

     

    Sorry, not possible to retrieve the call because its is our support partner who opened the case.

  • Jagadesan
    Jagadesan W/ Alumni Posts: 13 Digital Defender

    Hi gvaccarello,

    With regards to your issue I will not be able to help you further without an SRID. Kindly try your level best to get the SRID from your support partner.


    Thanks.

    Best Regards,
    Jagadesan

  • gvaccarello
    gvaccarello W/ Alumni Posts: 21 Security Scout

    Hi Jagadesan,

     

    As I said my issue is solved. Is ok.

     

    Thanks for your assistance

     

    Giac

This discussion has been closed.