Email Spam Whitelist not working

NWSS

Hi, 

We have F-Secure Anti-Virus for Exchange 9.0 running on Outlook 2003. I've just joined the team and learned that the whitelist function for email spam hasn't been working for a long time. Obviously that's not really acceptable for running business emails and so I'm hoping I can get this solved.

 

I haven't been able to find anything on here in the community or product support so I'm posting this.

 

So far I have little to go other than to say that I've tried re-creating the whitelist in various ways and using various separators but with no luck. Trusted emails keep getting caught in spam.

 

Any advice?

 

Thanks!

 

 

Ben

Hello NWSS,

 

As you are running a fairly old version I would advice to upgrade to our latest product for Exchange server, Email & Server Security 9.20 available here.

 

http://www.f-secure.com/en/web/business_global/support/downloads/-/carousel/view/132

 

If your whitelisting issues remains, you might want to open a ticket to our support service so that we can take a deeper look into your configuration.

 

http://www.f-secure.com/en/web/business_global/support/contact/request

 

I hope that helps.

NWSS

Thanks Ben.

 

Is 9.2 a new license or an update to our current license?

 

We are looking at upgrading the whole suite soon since we will be installing  a new server.

 

If 9.2 is a new license is there something that could be done in the meanwhile?

Ben

Hello NWSS, ESS 9.20 requires indeed a new keycode, but it should be provided by your reseller. Meanwhile you can try out the version Av4Exchange 9.10 which already bring improvements on the 9.0. http://www.f-secure.com/en/web/business_global/support/downloads/-/carousel/view/77

NWSS

Thanks again Ben.

 

At this point I'd rather not install a new version just for the whitelist problem. 

 

Is there another way to troubleshoot it?

 

A.