Proxy Authentication failed

Argo16

Hi,

 

In a small offce I deployed some instances of F-Secure Client Security 9.32 in standalone mode. Unfortunately they cannot get updates through the proxy (ISA Server 2006) even if I set CS to use the browser proxy (browser works fine with the proxy). F-Secure log reports:

 

[ 3564]Mon Dec 31 10:40:56 2012(2):  Connecting to fsbwserver.f-secure.com (no BW proxy, proxy.intranet.lan:8080)...
[ 3564]Mon Dec 31 10:40:56 2012(3):  Update check failed. There was an error connecting fsbwserver.f-secure.com via http proxy proxy.intranet.lan:8080 (Proxy Authentication failed).

 

Different problem but same result if I manually set the proxy configuration with authentication information (domain is mandatory):

 

[ 3564]Mon Dec 31 10:37:55 2012(2):  Connecting to fsbwserver.f-secure.com (no BW proxy, http://milan\itk7002:<password>@@proxy.intranet.lan:8080/)... [ 3564]Mon Dec 31 10:37:55 2012(3):  Update check failed. There was an error connecting fsbwserver.f-secure.com via http proxy http://milan\itk7002:<password>@@proxy.intranet.lan:8080/ (DNS lookup failure)

 

Clients are not in the same domain as ISA Server or are not in domain at all.

 

Any idea on how to get F-Secure to log on the proxy successfully?

 

Thank you,

 

Simone Meggiato

 

 

 

 

 

Peter

 

Manually configuring the proxy in Automatic Update Agent settings to provide the authentication information should work. The generic syntax is:

http://domain\user:http-password@http-proxy-host-name:<http-proxy port>

 

 

Refer to http://en.wikipedia.org/wiki/URI_scheme#Generic_syntax and suggest validating your password. E.g. using the @ symbol in the password will cause problems as this is used to separate userinfo from hostname portion.