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Proxy Authentication failed

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Argo16
Argo16 W/ Alumni Posts: 1 Security Scout

Hi,

 

In a small offce I deployed some instances of F-Secure Client Security 9.32 in standalone mode. Unfortunately they cannot get updates through the proxy (ISA Server 2006) even if I set CS to use the browser proxy (browser works fine with the proxy). F-Secure log reports:

 

[ 3564]Mon Dec 31 10:40:56 2012(2):  Connecting to fsbwserver.f-secure.com (no BW proxy, proxy.intranet.lan:8080)...
[ 3564]Mon Dec 31 10:40:56 2012(3):  Update check failed. There was an error connecting fsbwserver.f-secure.com via http proxy proxy.intranet.lan:8080 (Proxy Authentication failed).

 

Different problem but same result if I manually set the proxy configuration with authentication information (domain is mandatory):

 

[ 3564]Mon Dec 31 10:37:55 2012(2):  Connecting to fsbwserver.f-secure.com (no BW proxy, http://milan\itk7002:<password>@@proxy.intranet.lan:8080/)... [ 3564]Mon Dec 31 10:37:55 2012(3):  Update check failed. There was an error connecting fsbwserver.f-secure.com via http proxy http://milan\itk7002:<password>@@proxy.intranet.lan:8080/ (DNS lookup failure)

 

Clients are not in the same domain as ISA Server or are not in domain at all.

 

Any idea on how to get F-Secure to log on the proxy successfully?

 

Thank you,

 

Simone Meggiato

 

 

 

 

 

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