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F-Secure Client Security 10.00 -- Error 1722 - When trying to install on Windows 8

A_J
A_J Posts: 6 Security Scout
in Business Suite

Keep getting this error when trying to install from MSI file.

 

Running with local Admin rights.

 

F-Secure Client Security 10.00 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action RunILauncher, location: C:\Program Files (x86)\F-Secure\FSMSI\ilwrap.exe, command: fsc_jar.jar /U /F /RSmiley FrustratedOFTWARE\Data Fellows\F-Secure\ILauncher /C

 

Version is 10.00-415, which also fails when trying to push from my 10.10 Policy manager.

 

Any Ideas where to start looking.

Comments

  • Vad
    Vad Posts: 1,069 Cybercrime Crusader

    Hello A-J,

     

    Could you, please, enable Windows Installer logging, and share the log collected for failed installation.

     

    Thanks in advance,

    Vad

  • A_J
    A_J Posts: 6 Security Scout

    I'll have to do it in 2 sections as you can only post 20,000 lines at a time.

    === Logging started: 22/02/2013  12:51:12 ===
Action 12:51:12: INSTALL. 
Action start 12:51:12: INSTALL.
Action 12:51:12: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. 
Action start 12:51:12: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
Action ended 12:51:12: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
Action 12:51:12: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. 
Action start 12:51:12: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
Action ended 12:51:12: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
Action 12:51:12: LaunchConditions. Evaluating launch conditions
Action start 12:51:12: LaunchConditions.
Action ended 12:51:12: LaunchConditions. Return value 0.
Action 12:51:12: PrepareDlg. 
Action start 12:51:12: PrepareDlg.
Info 2898. For DlgFont8 textstyle, the system created a 'Tahoma' font, in 1 character set, of 13 pixels height.
Info 2898. For VerdanaBold13 textstyle, the system created a 'Verdana' font, in 1 character set, of 20 pixels height.
DEBUG: Error 2826:  Control BottomLine on dialog PrepareDlg extends beyond the boundaries of the dialog to the right by 5 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: PrepareDlg, BottomLine, to the right
Action 12:51:12: PrepareDlg. Dialog created
Action ended 12:51:12: PrepareDlg. Return value 1.
Action 12:51:12: FindRelatedProducts. Searching for related applications
Action start 12:51:12: FindRelatedProducts.
Action ended 12:51:12: FindRelatedProducts. Return value 1.
Action 12:51:12: AppSearch. Searching for installed applications
Action start 12:51:12: AppSearch.
Action ended 12:51:12: AppSearch. Return value 0.
Action 12:51:12: CCPSearch. Searching for qualifying products
Action start 12:51:12: CCPSearch.
Action ended 12:51:12: CCPSearch. Return value 0.
Action 12:51:12: RMCCPSearch. Searching for qualifying products
Action start 12:51:12: RMCCPSearch.
Action ended 12:51:12: RMCCPSearch. Return value 0.
Action 12:51:12: ValidateProductID. 
Action start 12:51:12: ValidateProductID.
Action ended 12:51:12: ValidateProductID. Return value 1.
Action 12:51:12: CostInitialize. Computing space requirements
Action start 12:51:12: CostInitialize.
Action ended 12:51:15: CostInitialize. Return value 1.
Action 12:51:15: FileCost. Computing space requirements
Action start 12:51:15: FileCost.
Action ended 12:51:15: FileCost. Return value 1.
Action 12:51:15: IsolateComponents. 
Action start 12:51:15: IsolateComponents.
Action ended 12:51:15: IsolateComponents. Return value 0.
Action 12:51:15: CostFinalize. Computing space requirements
Action start 12:51:15: CostFinalize.
Action ended 12:51:15: CostFinalize. Return value 1.
Action 12:51:15: MigrateFeatureStates. Migrating feature states from related applications
Action start 12:51:15: MigrateFeatureStates.
Action ended 12:51:15: MigrateFeatureStates. Return value 0.
Action 12:51:15: WelcomeDlg. 
Action start 12:51:15: WelcomeDlg.
DEBUG: Error 2826:  Control BottomLine on dialog WelcomeDlg extends beyond the boundaries of the dialog to the right by 5 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: WelcomeDlg, BottomLine, to the right
Action 12:51:15: WelcomeDlg. Dialog created
Info 2898. For DlgFontBold8 textstyle, the system created a 'Tahoma' font, in 1 character set, of 13 pixels height.
DEBUG: Error 2826:  Control BottomLine on dialog VerifyReadyDlg extends beyond the boundaries of the dialog to the right by 5 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: VerifyReadyDlg, BottomLine, to the right
DEBUG: Error 2826:  Control BannerBitmap on dialog VerifyReadyDlg extends beyond the boundaries of the dialog to the right by 5 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: VerifyReadyDlg, BannerBitmap, to the right
DEBUG: Error 2826:  Control BannerLine on dialog VerifyReadyDlg extends beyond the boundaries of the dialog to the right by 5 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: VerifyReadyDlg, BannerLine, to the right
Action 12:51:17: VerifyReadyDlg. Dialog created
Action ended 12:51:18: WelcomeDlg. Return value 1.
Action 12:51:18: ProgressDlg. 
Action start 12:51:18: ProgressDlg.
DEBUG: Error 2826:  Control BottomLine on dialog ProgressDlg extends beyond the boundaries of the dialog to the right by 5 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: ProgressDlg, BottomLine, to the right
DEBUG: Error 2826:  Control BannerBitmap on dialog ProgressDlg extends beyond the boundaries of the dialog to the right by 5 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: ProgressDlg, BannerBitmap, to the right
DEBUG: Error 2826:  Control BannerLine on dialog ProgressDlg extends beyond the boundaries of the dialog to the right by 5 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: ProgressDlg, BannerLine, to the right
Action 12:51:18: ProgressDlg. Dialog created
Action ended 12:51:18: ProgressDlg. Return value 1.
Action 12:51:18: ExecuteAction. 
Action start 12:51:18: ExecuteAction.
Action 12:51:22: INSTALL. 
Action start 12:51:22: INSTALL.
Action 12:51:22: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. 
Action start 12:51:22: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
Action ended 12:51:22: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
Action 12:51:22: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. 
Action start 12:51:22: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
Action ended 12:51:22: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
Action 12:51:22: FindRelatedProducts. Searching for related applications
Action start 12:51:22: FindRelatedProducts.
Action ended 12:51:22: FindRelatedProducts. Return value 0.
Action 12:51:22: ValidateProductID. 
Action start 12:51:22: ValidateProductID.
Action ended 12:51:22: ValidateProductID. Return value 1.
Action 12:51:22: CostInitialize. Computing space requirements
Action start 12:51:22: CostInitialize.
Action ended 12:51:22: CostInitialize. Return value 1.
Action 12:51:22: FileCost. Computing space requirements
Action start 12:51:22: FileCost.
Action ended 12:51:22: FileCost. Return value 1.
Action 12:51:22: CostFinalize. Computing space requirements
Action start 12:51:22: CostFinalize.
Action ended 12:51:22: CostFinalize. Return value 1.
Action 12:51:22: InstallValidate. Validating install
Action start 12:51:22: InstallValidate.
Action ended 12:51:22: InstallValidate. Return value 1.
Action 12:51:22: InstallInitialize. 
Action start 12:51:22: InstallInitialize.
Action ended 12:51:22: InstallInitialize. Return value 1.
Action 12:51:22: SxsInstallCA. 
Action start 12:51:22: SxsInstallCA.
1: sxsdelca 2: traceop 3: 1256 4: 0 
1: sxsdelca 2: traceop 3: 1257 4: 0 
1: sxsdelca 2: traceop 3: 1258 4: 0 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: uplevel.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_manifest.8.0.50727.762.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_payload.8.0.50727.762.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_payload.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_manifest.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_manifest.8.0.50727.89.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_payload.8.0.50727.89.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_manifest.8.0.50727.94.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_manifest.8.0.50727.93.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_manifest.8.0.50727.95.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_payload.8.0.50727.93.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_payload.8.0.50727.94.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_manifest.8.0.50727.96.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_payload.8.0.50727.95.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_manifest.8.0.50727.97.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_manifest.8.0.50727.98.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_payload.8.0.50727.96.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_manifest.8.0.50727.100.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_payload.8.0.50727.97.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_manifest.8.0.50727.99.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_payload.8.0.50727.98.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_payload.8.0.50727.99.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_manifest.8.0.50727.101.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0

     

  • A_J
    A_J Posts: 6 Security Scout

    Section 2

     

    1: sxsdelca: Skipping component  2: downlevel_manifest.8.0.50727.103.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_payload.8.0.50727.100.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_payload.8.0.50727.101.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_manifest.8.0.50727.104.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_manifest.8.0.50727.193.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_payload.8.0.50727.103.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_payload.8.0.50727.104.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 0 
1: sxsdelca 2: traceop 3: 1288 4: 0 
1: sxsdelca 2: traceop 3: 1289 4: 0 
1: sxsdelca 2: traceop 3: 1290 4: 0 
1: sxsdelca 2: traceop 3: 1292 4: 0 
1: sxsdelca 2: traceop 3: 1318 4: 0 
1: sxsdelca: Skipping component  2: downlevel_payload.8.0.50727.193.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E 
1: sxsdelca 2: traceop 3: 1284 4: 259 
1: sxsdelca 2: SxsMsmInstall completed 3: 0 4: 0 
Action ended 12:51:22: SxsInstallCA. Return value 1.
Action 12:51:22: AllocateRegistrySpace. Allocating registry space
Action start 12:51:22: AllocateRegistrySpace.
Action ended 12:51:22: AllocateRegistrySpace. Return value 1.
Action 12:51:22: ProcessComponents. Updating component registration
Action start 12:51:22: ProcessComponents.
Action 12:51:22: GenerateScript. Generating script operations for action:
GenerateScript: Updating component registration
Action ended 12:51:22: ProcessComponents. Return value 1.
Action 12:51:22: MsiUnpublishAssemblies. Unpublishing assembly information
Action start 12:51:22: MsiUnpublishAssemblies.
Action ended 12:51:22: MsiUnpublishAssemblies. Return value 1.
Action 12:51:22: UnpublishFeatures. Unpublishing Product Features
Action start 12:51:22: UnpublishFeatures.
Action ended 12:51:22: UnpublishFeatures. Return value 1.
Action 12:51:22: RemoveDuplicateFiles. Removing duplicated files
Action start 12:51:22: RemoveDuplicateFiles.
Action ended 12:51:22: RemoveDuplicateFiles. Return value 1.
Action 12:51:22: RemoveFiles. Removing files
Action start 12:51:22: RemoveFiles.
Action ended 12:51:22: RemoveFiles. Return value 0.
Action 12:51:22: RemoveFolders. Removing folders
Action start 12:51:22: RemoveFolders.
Action ended 12:51:22: RemoveFolders. Return value 1.
Action 12:51:22: CreateFolders. Creating folders
Action start 12:51:22: CreateFolders.
CreateFolders: Folder: Creating folders
Action ended 12:51:22: CreateFolders. Return value 1.
Action 12:51:22: InstallFiles. Copying new files
Action start 12:51:22: InstallFiles.
InstallFiles: File: Copying new files,  Directory: ,  Size: 
Action ended 12:51:22: InstallFiles. Return value 1.
Action 12:51:22: WriteRegistryValues. Writing system registry values
Action start 12:51:22: WriteRegistryValues.
Action ended 12:51:22: WriteRegistryValues. Return value 1.
Action 12:51:22: RegisterUser. Registering user
Action start 12:51:22: RegisterUser.
RegisterUser: Registering user
Action ended 12:51:22: RegisterUser. Return value 1.
Action 12:51:22: RegisterProduct. Registering product
Action start 12:51:22: RegisterProduct.
RegisterProduct: Registering product
Action ended 12:51:22: RegisterProduct. Return value 1.
Action 12:51:22: MsiPublishAssemblies. Publishing assembly information
Action start 12:51:22: MsiPublishAssemblies.
Action ended 12:51:22: MsiPublishAssemblies. Return value 1.
Action 12:51:22: PublishFeatures. Publishing Product Features
Action start 12:51:22: PublishFeatures.
PublishFeatures: Feature: Publishing Product Features
Action ended 12:51:22: PublishFeatures. Return value 1.
Action 12:51:22: PublishProduct. Publishing product information
Action start 12:51:22: PublishProduct.
1: Publishing product information 
Action ended 12:51:22: PublishProduct. Return value 1.
Action 12:51:22: InstallExecute. 
Action start 12:51:22: InstallExecute.
Action 12:51:22: ProcessComponents. Updating component registration
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {98CB24AD-52FB-DB5F-A01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {9BFFB8F8-F55F-10B2-C01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {9BFFB8F8-F55F-10B2-B01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {9457ED28-F3FC-BCC8-D01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {98CB24AD-52FB-DB5F-B01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {98CB24AD-52FB-DB5F-C01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {98CB1B80-5997-DB5F-C01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {98CB1B80-5997-DB5F-B01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {98CB1712-5C31-DB5F-C01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {98CB16C1-5C55-DB5F-C01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {98CB1763-5C0D-DB5F-C01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {98CB16C1-5C55-DB5F-B01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {98CB1712-5C31-DB5F-B01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {98CB17B4-5BE9-DB5F-C01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {98CB1763-5C0D-DB5F-B01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {98CB1805-5BC5-DB5F-C01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {98CB1856-5BA1-DB5F-C01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {98CB17B4-5BE9-DB5F-B01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {9C01957A-EA3F-10B0-C01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {98CB1805-5BC5-DB5F-B01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {98CB18A7-5B7D-DB5F-C01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {98CB1856-5BA1-DB5F-B01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {98CB18A7-5B7D-DB5F-B01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {9C00AED1-EA89-10B1-C01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {9BFEE17F-EB1D-10B3-C01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {9C01957A-EA3F-10B0-B01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {9C00AED1-EA89-10B1-B01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {9BFDFAD6-EB67-10B4-C01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {9BFEE458-E9D9-10B3-C01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {9BFEE17F-EB1D-10B3-B01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {9BFDFAD6-EB67-10B4-B01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {9BFEE458-E9D9-10B3-B01F-C8B3B9A1E18E} 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 2: {147C82EB-DA00-4DB9-A2BB-F9626EA37606} 3: C:\Program Files (x86)\F-Secure\FSMSI\ 
Action 12:51:22: CreateFolders. Creating folders
CreateFolders: Folder: C:\Program Files (x86)\F-Secure\FSMSI\
Action 12:51:22: InstallFiles. Copying new files
InstallFiles: File: ILAUNCHR.CFG,  Directory: C:\Program Files (x86)\F-Secure\FSMSI\,  Size: 820
InstallFiles: File: ILAUNCHR.exe,  Directory: C:\Program Files (x86)\F-Secure\FSMSI\,  Size: 520192
InstallFiles: File: ilwrap.exe,  Directory: C:\Program Files (x86)\F-Secure\FSMSI\,  Size: 36864
InstallFiles: File: RunSetup.exe,  Directory: C:\Program Files (x86)\F-Secure\FSMSI\,  Size: 122934
InstallFiles: File: fsc_jar.jar,  Directory: C:\Program Files (x86)\F-Secure\FSMSI\,  Size: 5
Action 12:51:23: RegisterUser. Registering user
RegisterUser: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35}
Action 12:51:23: RegisterProduct. Registering product
RegisterProduct: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35}
Action 12:51:23: PublishFeatures. Publishing Product Features
PublishFeatures: Feature: Top
PublishFeatures: Feature: All
Action 12:51:23: PublishProduct. Publishing product information
1: icon.ico 
1: {097DFB9E-B6B1-43AB-BF8D-F11AB550CA35} 
Action ended 12:51:23: InstallExecute. Return value 1.
Action 12:51:23: RunILauncher. Running F-Secure product installation...
Action start 12:51:23: RunILauncher.
Action 12:51:23: GenerateScript. Generating script operations for action:
GenerateScript: Running F-Secure product installation...
Action ended 12:51:23: RunILauncher. Return value 1.
Action 12:51:23: ScheduleReboot. 
Action start 12:51:23: ScheduleReboot.
Action ended 12:51:23: ScheduleReboot. Return value 1.
Action 12:51:23: HideOldAddRemoves. 
Action start 12:51:23: HideOldAddRemoves.
HideOldAddRemoves: 
Action ended 12:51:23: HideOldAddRemoves. Return value 1.
Action 12:51:23: InstallFinalize. 
Action start 12:51:23: InstallFinalize.
Action 12:51:23: RunILauncher. Running F-Secure product installation...
CustomAction RunILauncher returned actual error code 105 (note this may not be 100% accurate if translation happened inside sandbox)
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action RunILauncher, location: C:\Program Files (x86)\F-Secure\FSMSI\ilwrap.exe, command: fsc_jar.jar /U /F /R:SOFTWARE\Data Fellows\F-Secure\ILauncher /C 
MSI (s) (A0:E0) [12:51:48:385]: Product: F-Secure Client Security 10.00 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action RunILauncher, location: C:\Program Files (x86)\F-Secure\FSMSI\ilwrap.exe, command: fsc_jar.jar /U /F /R:SOFTWARE\Data Fellows\F-Secure\ILauncher /C 

Action ended 12:51:48: InstallFinalize. Return value 3.
Action 12:51:48: Rollback. Rolling back action:
Rollback: Running F-Secure product installation...
Action 12:51:48: Rollback. Rolling back action:
Rollback: Publishing product information
Rollback: Publishing Product Features
Rollback: Registering product
Rollback: Registering user
Rollback: Copying new files
Rollback: Creating folders
Rollback: Updating component registration
Action ended 12:51:48: INSTALL. Return value 3.
Action ended 12:51:48: ExecuteAction. Return value 3.
Action 12:51:48: FatalError. 
Action start 12:51:48: FatalError.
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalError, BottomLine, to the right
Action 12:51:48: FatalError. Dialog created
Action ended 12:51:49: FatalError. Return value 2.
Action ended 12:51:49: INSTALL. Return value 3.
=== Logging stopped: 22/02/2013  12:51:49 ===
MSI (c) (68:30) [12:51:49:964]: Product: F-Secure Client Security 10.00 -- Installation failed.

MSI (c) (68:30) [12:51:49:964]: Windows Installer installed the product. Product Name: F-Secure Client Security 10.00. Product Version: 10.00. Product Language: 1033. Manufacturer: F-Secure Corporation. Installation success or error status: 1603.

     

  • Vad
    Vad Posts: 1,069 Cybercrime Crusader

    What was the value of your Logging parameter in registry?

    Seems that it wasn't default "voicewarmupx"?

    I'm trying to compare your and successful logs, but it would be more convinient to compare logs collected with equal Logging values.

     

    Best regards,

    Vad

  • A_J
    A_J Posts: 6 Security Scout

    HI,

     

    Is there any way I can supply this file as an email or attachment of some description?

     

  • Vad
    Vad Posts: 1,069 Cybercrime Crusader

    Actually, it seems that the problem appears during installation of CS 10.00 product itself:

     

    Action 12:51:23: RunILauncher. Running F-Secure product installation...
    CustomAction RunILauncher returned actual error code 105 (note this may not be 100% accurate if translation happened inside sandbox)

    Can I ask you to do the following:

    1. Verify your CS 10.00 keycode. Note that keycodes for CS 9.x versions can't be used with CS 10.00. If the problem is not with the keycode, move to next steps.

     

    2.Use uninstallation tool to delete the footprints of previous installations

    ftp://ftp.f-secure.com/support/tools/uitool/UninstallationTool.zip

     

    3. Delete "Data Fellows" registry entry manually, if it's still present after uninstallation.

     

    4. Try msi installation once again

     

    5. Collect the installation information using fsdiag tool

    ftp://ftp.f-secure.com/support/tools/fsdiag/fsdiag.zip

     

    6. Send fsdiag to support, or share it using any file sharing website.

     

    Best regards,

    Vad

     

  • A_J
    A_J Posts: 6 Security Scout

    I have now obtained a new key from the supplier and it works fine.

     

    The funny this is that the old 9x Key is accepted but fails during the MSI install with no clear error.

     

     

    Thanks for the help.

This discussion has been closed.

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