the F-Secure Gatekeeper Error

KoOk

Good day,
    I have a big trouble about the F-Secure Gatekeeper.

I have the windows 2008 R2 server (act as File server) which installed the F-Secure Anti-Virus version 9.20 build 16040.

i found that there are some errors (windows Event Log) raised from F-Secure Gatekeeper.

these errors effect to all of users can not use files on the server.

The error detail described as follow.

Log Name:      System
Source:        F-Secure Gatekeeper
Date:          2/28/2013 10:57:22 PM
Event ID:      1
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      <server name>
Description:
The description for Event ID 1 from source F-Secure Gatekeeper cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\HarddiskVolume2\LT\Technique maintenance&faclity\desktop.ini

The specified resource type cannot be found in the image file



Could you please help me to solve this trouble?

KoOk.

Ben

Hello KoOK,

 

The Event ID 1 is usually an indication of a deadlock between Gatekeeper (GK) and the OS (in easier terms, scanning is hanging). The symptom is the same for all cases (event ID 1), but the root cause can vary.

 

To investigate your problem further I would advise you to open a ticket with our support (providing a fsdiag of the server).

http://www.f-secure.com/en/web/business_global/support/contact