Error pushing install to hosts from the policy manager console

Hello,

I'm the administrator of a network with 100+ clients and i'm trying to push the installation via the policy manager console.

However i get the following error message from all hosts:

"The keycode was missing, invalid, expired, or prohibited. THe installation was aborted. (If you see this message frequently, please contact your administrator.)"

I don't what's is this keycode but I already checked the installation package and the License Key on it is correct.

Any help is aprecciated.

Thanks.

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carlos

I just got a new license for the version 10 from our reseller. Solved. Thanks for the information.

etomcat

Hello,

F-Secure Corp. does not sell versions, but products. Therefore, as long as your current F-Secure licence is valid for support, you should receive the install keycodes for version 10.00 as well. (The software installation binaries are free to download for all.)

I suggest contacting the point of sale about this matter.

Sincerely: Tamas Feher, Hungary.

carlos

Well thanks for the reply.

I guess that's the problem. I'm trying to push the version 10 over the 9.32 to all clients.

Does that means we need to purchase a new license for all users? Or we can just request a new one for the new version?

etomcat

Hello,

F-Secure products use 20-character keycodes (4x5 format) of mixed numbers and letters.

FSCS9.3x version keycode starts with AK...

FSCS version 10.00 keycode starts with C...

FSAVWKS version 9.3x keycode starts with AD...

FSAVWKS version 10.00 keycode starts with E...

Please check if you are using the correct keycode!

Furthermore, if you are using F-Secure Policy Manager version 10.10 then the Policy Manager Console needs to be registered with your unique customer number (usually 1-something). This registration also needs to be checked online, so the computer(s) running F-Secure Policy Manager Server 10.10 and F-Secure Policy Manager Console 10.10 need to have HTTPS-capable network connection towards to the public Internet.

Sincerely: Tamas Feher, Hungary.