Word opening from asp page Not work after upgrade Anti-virus from 9.32 to 10

TWONG

We just upgrade from 9.32 to 10

 

We have a custom program to load a html into Word for printing receipt

 

so far, OK running under 9.32

 

however, after upgrade version 10, the Word will fail after opening 1st receipt.

 

We need to reboot the computer for printing another receipt.

 

Now i only to remove f-secure program for printing receipt.

 

Any help please.  thx.

TWONG

the client is XP sp3, IE8, Word 2007

TWONG

i have downloaded the doc (html) to local drive

 

the doc can open once and then doc will be hanged up at next open.

 

sometimes i can open doc but the images in the doc are gone.

 

the images are some html link images.

 

is it possible that f-secure v.10 blocks the html images?  Thanks.

Vad

Hello TWONG,

 

We have an issue in Client Security 10.00 which can cause your problem with html.

The hotfix for this issue will be published on F-Secure website in the nearest future.

You can also request it form our support right now. Just ask for Client Security 10.00 hotfix 1.

 

If it doesn't help, please, provide fsdiag collected by F-Secure Support tool to support for furhter investigation.

 

Best regards,

Vad

Siltanen

Hello TWONG,

 

The hotfix mentioned is now available at our public website at: http://www.f-secure.com/en/web/business_global/support/downloads/-/carousel/view/73/10.x

TWONG

My version is Anti-virus for workstation 10

 

Your path is client security

 

is it same hotfix?  Thanks.

Siltanen

Hello TWONG,

 

In that case I suggest you open a support ticket with us. You can do it from the following address:

http://www.f-secure.com/en/web/home_global/support/contact/request

 

Please remember to include FSDIAG diagnostics file with the request. http://www.f-secure.com/en/web/home_global/support/contact/fsdiag