FSAV PSB incoming POP3 mail scannig timeout problem suddenly appeared.

Dear Sirs,

In recent days the e-mail scanning part of FSAV PSB 10.00 build 192 became very slow. Previously, the FSAV PSB mail scan took only about 4-8 seconds on messages which had no attachment. Now, it usually takes more than a minute to check 2-3 pieces of non-attachment e-mails (coming from a Linux mail server POP3 into Windows Mail client of Vista64).

Often times Windows Mail pops up a warning about the POP3 server not responding within timeout period. If I click "Keep waiting" the e-mails appear in Windows Mail eventually.

Thanks for your kind attention, Sincerely: Tamas Feher, Hungary.

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Comments

Jayson

Hi kenny825507,

The program you are running is the older version, kindly your service provider TalkTalk to upgrade it.

Thanks.

Best Regards,
Jayson

kenny825507

I had the problem with lots of files cteng*.dat files in windows temp and use talktalk security (fsecure)

the fix of stopping services, deleting files and restarting services worked for me.

the vesion provided is

TalkTalk Security 9.01 build 105

F-Secure Anti-Virus 9.10 build 15261

F-Secure Automatic Update Agent 8.25 build 3737

F-Secure User Interface 9.01 build 5078

F-Secure Management Agent 8.10 build 30088

F-Secure Parental Control 8.40 build 15270

F-Secure E-mail filtering 1.02 build 7380

F-Secure Network connections 6.24 build 103

F-Secure Email Scanner 6.00 build 432

F-Secure DeepGuard 2.20 build 146

F-Secure Online Help 2.00 build 1450

will a fix be provided to talktalk?

Shahrir

Dear Tamas,

Can you give the steps below a try:

1. stop the services:

net stop fsma
net stop fsgkhs

2. delete all the temporary files (cteng*.dat) from c:\windows\temp directory
3. start the services back:

net start fsgkhs
net start fsma

Is the issue still persist?

Shahrir

Dear Tamas,

Please be informed that we are currently aware of this issue and in the process of getting the fix ready. We apologize for the inconvenience caused to your side.