F-Secure Device Control Block USB Failed!

MichaelYou

Dear Sir :

 

My company using PMS (version 10.10.44982) and Client Security (9.32 build 112). We are using "Device Control Serivce" to prevent user using USB Storage Device and I found a problem when user insert USB Storage Device,right corner pop-up "Device was blocked" and I can see Windows Event Log & F-Secure Log file & PMS Console show "Device 'Mass Storage Device' (id:USB\VID_8564&PID_1000\78FGV9IR) has been blocked. Applied rule 'USB Mass Storage Devices'" But in fact, it can READ & WRITE in windows explorer....(even user don't have local administrator permission and i am pretty sure device service (process) is running normally.) Could you please give me support to find problem? thank you very much.

P.S : I am tried to repair F-Secure Client Security from PMS Console but problem still exist.

 

 

Ben

Hello MichaelYou,

First of you might want to upgrade both Policy Manager and Client security to their latest version(11).
http://www.f-secure.com/en/web/business_global/support/downloads/-/carousel/view/78

http://www.f-secure.com/en/web/business_global/support/downloads/-/carousel/view/73

If the issue remains, you should create a support request and provide an fsdiag of the machines involved.


Finally you might want to refer to the following article to double-check that the device control is properly implemented.

http://community.f-secure.com/t5/End-point/Device-Control-overview/ta-p/12829

 

Thank you