F-Secure Will not Update....
We have a lot of customers with this issue...
F-Secure Says "Your Computer Is Not Protected - check for latest updates
http://i868.photobucket.com/albums/ab248/petersgc/NotProtected.png
When the check is performed we get "Update check was successful - Your Product is alredy up to date."
http://i868.photobucket.com/albums/ab248/petersgc/UpDateCheck.png
But if we look in the settings we see:
http://i868.photobucket.com/albums/ab248/petersgc/AutoUpdates.png
Has anyone else seen this?
I have tried the Update Reset and the manual Update EXE files but that only fixes the issue untill the updates expire again.
Comments
-
Hi Tularis,
to get that handled properly I would like to ask you to open a Support Ticket including screenshots as well as an FSDIAG of an affected system.
Once donw this, feel free to send me the Ticket number (SR-ID) and I'll make sure it's getting handled properly.
0 -
Hi,
is your subscription valid?
BR
Matthias
0 -
lol,
Yes the subscription is valid
SR: 1-473541375
0 -
Hi, first sorry for my english
Second, i have the same problem, i login on psb-fsecure www and i see that 3 from 32 computers have old updates. This three comps have WIN 7 Prof, rest WIN Xp Prof. I have installed F-Secure PSB for Workstation in june 2011, and subsribe is valid to may 2012. If anyone has a solution ?
0 -
Hi,
either:
execute ftp://ftp.f-secure.com/support/tools/fsaua-reset on those Clients
if still fails:
increase loglevel in fsaua.cfg to "9", reproduce
create FSDIAGs, send together wil FSAUA-Log and sebug file to support.
BR
0 -
Hello,
For me this arrives since long time. (had this problem on v7-8-9). It arrives randomly on pcs and servers (no always the same pcs and servers). (never found what was the problem)
First thing to do is a restart of the service and if nok indeed the reset uid solve generaly this problem (One times I had to reinstall completely the product).
it's really a shame and annoying that this is still not solved by f-secure.
0
Categories
- All Categories
- 3.5K WithSecure Community
- 3.5K Products
- Get Support