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email flood

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RPE
RPE W/ Alumni Posts: 4 Security Scout

Hi,

 

I installed F-Secure Server Security 10.01 on a WS2003 3 weeks ago.

Everything was Ok but since this morning, I'm receiving hundreds of alert emails :

 

Crash Detected

/Device/HarddiskVolume1/Program Files/....

 

and the Windows event viewer is full of such events.

 

I found a topic but with no real solution to apply.

http://community.f-secure.com/t5/Security-for-PC/The-description-for-Event-ID-1/td-p/3273

 

Is there anything I can do excepting deactivation of email alerts?

Thanks

RPE

Comments

  • SeanV
    SeanV W/ Alumni Posts: 19 Cyber Knight
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    Dear RPE,

    We might need more information to further analyze the issue. Please feel free to contact our support team and provide more information so that our Technical Expert can analyze the case and give you a solution. Below is the link to contact our support team :-
     
    http://www.f-secure.com/en/web/home_global/support/contact

    Please feel free to contact us again should you need further assistance.

    Thanks.
    Best Regards,
    Sean Veloo

    ..........................................................................................................................................................................................................................
    Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

  • MetaltexItalia
    MetaltexItalia W/ Alumni Posts: 3 Security Scout
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    Good morning everyone,

     

    We have the same problem.

     

    When f-secure recognize an object as a virus or find something unable to scan (like java executable) the system starts sending thousand and thousand of mail and completely blocks the system and mail server.


    Is there a solution of this problem?

     

    Thanks in advance

     

  • Jake
    Jake W/ Alumni Posts: 3 Cyber Knight
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    Hi MetaltexItalia,

     

    We would need more details about this issue, so we could make some recommendations.

     

    I suggest you open a support ticket about the issue.

     

    http://www.f-secure.com/en/web/home_global/support/contact/request

     

    Please include the FSDIAG diagnostics file.

  • MetaltexItalia
    MetaltexItalia W/ Alumni Posts: 3 Security Scout
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    Hi jake,

     

    Thanks for your reply.

     

    The strange thing, is that f-secure identifies its files as a virus... how is it possible? i have to add fsecure folder to exception list?

     

     

  • Gary
    Gary W/ Alumni Posts: 18 Digital Defender
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    Hi MetaltexItalia,

     

    Kindly submit the scanning report or the detected files to our labs via the SAS Portal, our malware analyst should be able to assist you further on this matters. Please register yourself into the portal in order to receive comment from our malware analyst after the submission.

     

    Best regards,

    Gary

This discussion has been closed.