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Email Attachments Not Working

StephD
StephD Posts: 1 Security Scout
in Business Suite

I installed F-Secure this morning, and now I cannot attach any files to any outgoing emails. Is this a coincidence?

Comments

  • IvanD
    IvanD Posts: 10 Cyber Knight

    Hi StephD,

     

    Could you please specify which product of F-Secure you just installed and what e-mail client you currently use? Do you get any kind of error when you try to attach your documents?

     

    Thank you.

  • quick1
    quick1 Posts: 2 Security Scout

    6 November 2013 installed F-Secure via virgin-media.  now cannot attach files to email.  Had no problem immediately prior to install.

  • quick1
    quick1 Posts: 2 Security Scout

    Error message - internet explorer has stopped working.  pops up as soon as attachment selected.

  • orrobbins
    orrobbins Posts: 3 Security Scout

    I am having the exact same problem.  Internet Explorer 10, F-Secure Internet Security 2014, Windows 7

     

    I am receiving the same error message, that Internet Explorer has stopped working...

     

    We installed F-Secure yesterday (with lots of problems.)  Those problems have all been resolved, but now we cannot attach files to our emails.

    Please advise.

  • NikK
    NikK Posts: 28 Firewall Master

    To troubleshoot, try disabling the F-Secure add-on in IE:
    Press Alt+X (or go to the Tools menu) and select "Manage add-ons".
    Select "F-Secure Online Safety", and click Disable in the bottom right corner. Restart IE and test.
    Remember to enable it again after testing, if you want this functionality.

     

    If that didn't help, try this:
    Windows Start menu/button, All Programs, Accessories, System Tools, and then launch "Internet Explorer (No Add-ons)"
    Now ALL add-ons are disabled and not only the F-Secure add on. If IE should work now then you know there's a problem with some of the other add-ons. If you have any kind of "toolbars" installed I would start by disabling them and see if that fixes the problem.

     

    Another thing to try is clearing cache and history. It's under Internet Options, Browsing history, Delete...

  • orrobbins
    orrobbins Posts: 3 Security Scout
    @NikK wrote:

    (I've posted this to the other thread you mentioned too because they're in different communities)

     

    To troubleshoot, try disabling the F-Secure add-on in IE: Press Alt+X (or go to the Tools menu) and select "Manage add-ons". Select "F-Secure Online Safety", and click Disable in the bottom right corner. Restart IE and test. Remember to enable it again after testing, if you want this functionality.

     

     

    NikK,

    Disabling the F-Secure Online Safety corrected the problem.  Posting in other thread as well...

  • IvanD
    IvanD Posts: 10 Cyber Knight

    StephD, Quick1 and Orrobbins,

     

    Would you be so kind as to open a ticket with support, providing the logs generated with the Support tool?  You may find more information about generating those logs in the following link:

    http://www.f-secure.com/en/web/home_global/support/contact/fsdiag

     

    Then they will be able to check further what might be causing this problem.

  • orrobbins
    orrobbins Posts: 3 Security Scout

    I opened a case about this problem this morning.

    Thanks!

  • Chrissy
    Chrissy Posts: 40 Digital Defender

    Hi all!

     

    Has anyone received a resolution to this matter?  Would you care to share with your fellow Community members? Smiley Wink

     

    // Chrissy

  • jamesmartin
    jamesmartin Posts: 2 Security Scout

    I am facing same problem, So please tell me excat solution for this problem. Because I taken some help from Click4support Email Support and get some best solution from them.

This discussion has been closed.

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