F-Secure Server Security 10.00 and 10.01 installation fail with Error 1722

Tuoppi9

A server (Windows Server 2008) had a trial installation of F-Secure Server Security. It expired and was uninstalled.

We tried to install F-Secure Server Security (managed installation) 10.00 and 10.01 but both fail with same error message.

 

What to do?

 

Error log from the failing installation:

 

Log Name:      Application

Source:        MsiInstaller

Date:          15.11.2013 10:35:59

Event ID:      11722

Task Category: None

Level:         Error

Keywords:      Classic

User:          machine\Administrator

Computer:      machine

Description:

Product: F-Secure Server Security 10.01 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action RunILauncher, location: C:\Program Files (x86)\F-Secure\FSMSI\ilwrap.exe, command: fsc_jar.jar /U /F /ROFTWARE\Data Fellows\F-Secure\ILauncher /C

 

 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="MsiInstaller" />

    <EventID Qualifiers="0">11722</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2013-11-15T08:35:59.000Z" />

    <EventRecordID>1026</EventRecordID>

    <Channel>Application</Channel>

    <Computer>kmdc-netadmin</Computer>

    <Security UserID="S-1-5-21-2643817797-963951214-1349952753-500" />

  </System>

  <EventData>

    <Data>Product: F-Secure Server Security 10.01 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action RunILauncher, location: C:\Program Files (x86)\F-Secure\FSMSI\ilwrap.exe, command: fsc_jar.jar /U /F /ROFTWARE\Data Fellows\F-Secure\ILauncher /C </Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Binary>7B39354444363345322D423943372D343630412D384538432D3732393443443736383842467D</Binary>

  </EventData>

</Event>

Ben

Hello Tuoppi9,

 

With reference to the following thread, could make sure you are using the correct key code for version 10.X of Server Security, with your reseller or our sales?

 

http://community.f-secure.com/t5/End-point/F-Secure-Client-Security-10-00/m-p/22394/highlight/true#M906

 

If that doesn't help, please provide the same data as requested in the thread so that we can investigate the problem further.

 

Thank you.

Tuoppi9

Thanks, that advice was helpful.

 

I create a new msi package with the latest activation key and the installation was successful.