Scanning stops after < 300 scanned items

sputnik

Something wrong with the scanner, it seems to stop full computer scan sometimes at 0 scanned items and sometimes it goes up to 300 items.. Any idea what might be the problem?

 

 

F-Secure Client Security 9.00 build 851

F-Secure Anti-Virus 9.20 build 15450
F-Secure Automatic Update Agent 8.25 build 4183
F-Secure User Interface 9.20 build 6270
F-Secure Management Agent 8.20 build 40051
F-Secure Network connections 6.24 build 125
F-Secure Email Scanner 6.00 build 435
F-Secure DeepGuard 2.21 build 116
F-Secure Online Help 1.98 build 1030
F-Secure Customization CS/1.30.01
F-Secure Browsing Protection/SW 1.10 build 5600
F-Secure Browsing Protection/ES 1.10 build 1039

Stephan

Hi Sputnik,

 

I moved your post to the business section as you are using Client Security.

 

First, you are still using a rather old version of the Client Security, therefore I recommend upgrading to the latest version.

 

If the problem persists, we must investigate the cause and find a solution.

Could you please create a FSDIAG (start - all programs - F-Secure - support tool) and submit it with a support request?

http://www.f-secure.com/en/web/home_global/support/contact/request

 

Feel free to point to this thread in your support request.

 

Best regards,

Stephan

sputnik

Thanks Stephan for the advice. I got it working by un-installing and installing the Client Security again.

stinklyonion

Same thing with me. Reinstalling the software will definitely give you a fresh start. Cheers!