To stay updated on your favorite discussions, please create an account or log in. Then, click the Bookmark icon to subscribe and receive notifications.

Excluded objects - variables and F-SECURE\COMMON\ALERTS\ scan errors

alsimmo W/ Alumni Posts: 36 Security Scout



As per subject line, I have several questions.  I'm sure I already know the answers but seeking confirmation on this.


The first is are wild card values ok to add in PM as excluded objects i.e. %APPDATA% or %ALLUSERSPROFILE%? 


Is the use of wild card exceptible such as C:\Program Files (x86)\Common Files\*.tmp for example?  In addition, if I exclude a folder is it represented as C:\Program Files (x86)\Common Files or C:\Program Files (x86)\Common Files\* or something else? 


Lastly, I frequently have scanning errors on a number of servers - 'An error occurred while scanning \DEVICE\HARDDISKVOLUME12\PROGRAM FILES (X86)\F-SECURE\COMMON\ALERTS\A555.TMP'.  Should this folder be excluded from real-time scanning too?


Thanks in advance for your time.






  • Ben
    Ben W/ Alumni Posts: 664 Cybercrime Crusader

    Hello Alsimmo,


    Concerning your questions about wild cards, you should find answers in the following KB.


    For the scanning errors, our support might need to take a look at the logs on the machine to figure out what is going on.

    Please kindly proceed to open a support ticket and provide a fsdiag at the same time.



    Thank you

  • Dmitriy
    Dmitriy W/ Former Staff Posts: 179 Threat Terminator



    Regarding scanning errors you see with TMP files under PROGRAM FILES (X86)\F-SECURE\COMMON\ALERTS, this problem should be fixed in new versions of Client and Server Security products that will be released before the end of this year. Nevertheless, you can open a support ticket and request a hotfix if the problem is critical for you.


  • alsimmo
    alsimmo W/ Alumni Posts: 36 Security Scout

    Hi Dmitriy and Ben,


    Thanks for your reply.


    What is the best way to define generic exclusions where HARDDISKVOLUMES may be different for real-time scanning?  Also, is there a way to find out what drives are defined as DEVICE\HARDDISKVOLUME1 or \DEVICE\HARDDISKVOLUME2\? 


    I'm also thinking how I would exclude, say e:\reporting, if the HARDDISKVOLUME is the same as the c:\ drive?  I know the chances are small but has does this work?




  • Dmitriy
    Dmitriy W/ Former Staff Posts: 179 Threat Terminator



    You can use wildcards (* or ?) when making exclusions with device names (i.e. DEVICE\HARDDISKVOLUME*). Please check the following posts for more details:



    Hope this helps.


This discussion has been closed.