Excluded objects - variables and F-SECURE\COMMON\ALERTS\ scan errors

Hi,

As per subject line, I have several questions. I'm sure I already know the answers but seeking confirmation on this.

The first is are wild card values ok to add in PM as excluded objects i.e. %APPDATA% or %ALLUSERSPROFILE%?

Is the use of wild card exceptible such as C:\Program Files (x86)\Common Files\*.tmp for example? In addition, if I exclude a folder is it represented as C:\Program Files (x86)\Common Files or C:\Program Files (x86)\Common Files\* or something else?

Lastly, I frequently have scanning errors on a number of servers - 'An error occurred while scanning \DEVICE\HARDDISKVOLUME12\PROGRAM FILES (X86)\F-SECURE\COMMON\ALERTS\A555.TMP'. Should this folder be excluded from real-time scanning too?

Thanks in advance for your time.

Regards,

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Comments

Dmitriy

Hi,

You can use wildcards (* or ?) when making exclusions with device names (i.e. DEVICE\HARDDISKVOLUME*). Please check the following posts for more details:

http://community.f-secure.com/t5/End-point/Exclusion-of-directories-using/m-p/5545
http://community.f-secure.com/t5/End-point/Using-wildcards-in-exclusions/ta-p/20428

Hope this helps.

alsimmo

Hi Dmitriy and Ben,

Thanks for your reply.

What is the best way to define generic exclusions where HARDDISKVOLUMES may be different for real-time scanning? Also, is there a way to find out what drives are defined as DEVICE\HARDDISKVOLUME1 or \DEVICE\HARDDISKVOLUME2\?

I'm also thinking how I would exclude, say e:\reporting, if the HARDDISKVOLUME is the same as the c:\ drive? I know the chances are small but has does this work?

Thanks,

Dmitriy

Hi,

Regarding scanning errors you see with TMP files under PROGRAM FILES (X86)\F-SECURE\COMMON\ALERTS, this problem should be fixed in new versions of Client and Server Security products that will be released before the end of this year. Nevertheless, you can open a support ticket and request a hotfix if the problem is critical for you.

Ben

Hello Alsimmo,

Concerning your questions about wild cards, you should find answers in the following KB.

http://community.f-secure.com/t5/End-point/Using-wildcards-in-exclusions/ta-p/20428

For the scanning errors, our support might need to take a look at the logs on the machine to figure out what is going on.

Please kindly proceed to open a support ticket and provide a fsdiag at the same time.

Thank you