Virus signatures not updating

Hi!!

We have a problem with the virus signatures updates. We have just bought the product and some clients get the updates from our Policy Manager Proxy properly and the other ones it doesn't...

We notice that some hosts have the last policy installed but their Virus defition version is from 2008-03-24_01. Other hosts are working fine with no problems.

We have installed F-Secure Policy Manager Server 10.20.46574 and F-Secure Client Security 11.50

Please, could you help us?

Regards

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bziller

Resetting db worked this time.

Don't know what I did wrong or what went wrong last time, as I tried resetting the db earlier.

Hosts show up with the lates signatures now.

Tank you!

Ben

Hello Bziller,

Are all the hosts affected?

Could you try this in order to try resolving your issue.

If that doesn't help please open a support ticket so that we can have a better look at what is going on.

Please provide as much information as available (fsdiags, screenshots, etc) when opening the ticket.

bziller

I have the same situation with Antivirus for Workstations 11.60, Server Security 11.0 and Policy Manager for Linux 10.40.

Hosts have the latest policy, but definitions are not updated and show up as outdated: 2008-03-24_01.

Ben

Hello Naltor,

Please refer to the release notes of client security 11.50:

http://download.f-secure.com/webclub/cs1150-rtm-release-notes.pdf

4.4 Centralized management requirements
The following versions of F-Secure Policy Manager are required to centrally manage F-Secure Client
Security installations
 F-Secure Policy Manager (Windows) 11.10 or newer
 F-Secure Policy Manager (Linux) 10.30 or newer

In order to resolve your issue I would therefore advise you as a first step to upgrade your Policy Manager installation.

Thank you.