Issue with Policy manager automatic update agent failing to connect

richardclark

Policy Manager ver 11.10.49586

 

DNS looks fine

 

I have disabled the firewall on the server, for testing.

We are using a transparent proxy so as far as the server is concerned it’s a direct connection to the internet.

 

update agent log file output.

F-Secure Automatic Update Agent for WIN32 8.36.113: Agent started

[ 8172]Sun Mar 16 07:30:38 2014(2):  Connecting to http://fsbwserver-direct.f-secure.com (no BW proxy, no HTTP proxy)...

[ 8172]Sun Mar 16 07:31:38 2014(3):  Update check failed. There was an error connecting http://fsbwserver-direct.f-secure.com (Connection failed)

 

Message if I try and go directly from a web browser to http://fsbwserver-direct.f-secure.com/

F-Secure Automatic Update Server. Unauthorized access is monitored and strictly forbidden.

 

 

I have tried removing the # and re-starting the services for both of these entries, no luck

#TEMPLATE_UPDATE_SERVERS

#update_servers=http://fsbwserver.f-secure.com

#update_servers=http://fsbwserver-direct.f-secure.com

 

I have added the Reg key, as below but still no luck.

 

How to configure F-Secure Policy Manager

You need administrator rights on the server to perform this.

To configure Policy Manager for Windows: 

Start Windows Registry Editor (regedit.exe).

Open the following path: HKEY_LOCAL_MACHINE\Software\Data Fellows\F-Secure\FSAUA

Right-click and select New > String Value to add a new string value with the beta update server address:

Name = RootServer

Type = REG_SZ

Data = http://fsbwserver-direct.f-secure.com

After you have done this, restart F-Secure Automatic Update Agent service (Start / Administrative Tools / Services).

 

anyone got any ideas, all else works fine apart from the auto updates 

 

Many thanks

Richard

Siltanen

Hello richardclark,

 

Could you open a support ticket about this issue (remember to add an FSDIAG diagnostics file)?

 

http://www.f-secure.com/en/web/home_global/support/contact/request

JuliaR

Hi Richard,

 

http://fsbwserver-direct.f-secure.com server works in monitoring mode only. Could you please use http://fsbwserver.f-secure.com

 

Regards,

Julia

richardclark

Hi Siltanen,

 

Will Do.

 

Thanks

Richard

richardclark

Hi JuliaR,

 

Did the change and re-started FSMA, and it fails faster than with http://fsbwserver-direct.f-secure.com 

 

Regards

Richard

Peter

 

Hi Richard,

 

As Siltanen mentioned earlier, please open the support ticket as troubleshooting and resolving this issue is much easier with the fsdiag diagnostic file available.