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Client can't fetch automatic updates from Policy Manager

ahwa
ahwa Posts: 4 Security Scout
in Business Suite

Hi!

 

I have had problem that Client Security 11 on workstations can't fetch automatic updates from Policy Manager server 10.

On clients fsaua log I can see that client tries to connect PMS ip address, but there is error on connection.

I can access Policy Manager web thing where you can get pub keys from workstations. I'm not using proxies. 

 

I have tried open ports, that are assigned at PM installation (using 85, 8085, 8086) on Windows firewall on PMS.

 

I'm not expert on these things and I'm new to F-secure products. 

 

Hopefully someone can help me. I'm happy to provide more information you need.

Comments

  • AndyY
    AndyY Posts: 14 Cyber Knight

    Dear ahwa,

     Please try to upgrade the Policy Manager to the latest version. If the issue persists after the upgrade, I would suggest you to open a Support Ticket as we would require to check on the logs to investigate on the issue:


    http://www.f-secure.com/en/web/home_global/support/contact

    Once you have open a SRID kindly update me so that I can help to solve your issue.

    Thanks.
    Best Regards,
    Andy Yoon

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