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Policy Manager Console vs. Client Discrepancy

youngj W/ Alumni Posts: 14 Security Scout

We're running Policy Manager Console/Server 11.x on Windows Server 2008 R2 with Client Security Premium 11.x on our clients.  Commonly, I run into a descrepancy with the Missing Security Updates statistics on the client versus what PMC reports regarding the very same host at the very same time.  Critical/Important/Other quantities often are in disagreement even after a signficant amount of time has passed.  Please advise.


Also, is there anything I can do to refresh/expedite  the PMC where realizing a very current security update availability is concerned i.e. Microsoft Security Bulletin MS14-021 as a very good/current example.?


Thanks for any help.


  • Ben
    Ben W/ Alumni Posts: 664 Cybercrime Crusader

    Hello youngj,


    In order to investigate better the discrepancies, could you open a support ticket?

    Provide the relevant fsdiag  and screenshots so that we can check what is happening on both Policy Manager and client sides.



  • youngj
    youngj W/ Alumni Posts: 14 Security Scout

    Created Ticket.  Looks like only one attachment file can be submitted at a time?  Only submitted fsdiag.  I'll wait to hear concerning screenshots, etc..



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