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How long to wait for response from F-S tech support email?

jmeander W/ Alumni Posts: 6 Security Scout

Based on threads and directions from F-S techs I found here on this forum regarding a problem with PSB 10 throwing spam header information into the body of some Outlook 2010 emails, I contacted tech support via the email link herein, including the fsdiag file, over a week ago.


After hearing nothing but the autoresponder, I sent a follow-up message yesterday morning about 6AM CT, referencing the ticket number and indicating that I've heard nothing for a week. I still have had no response.


Is this typical?


  • Jayson
    Jayson W/ Alumni Posts: 106 Firewall Master



    I have moved your post to the appropriate board. Could you please message me the case ID created?


    Best Regards,

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