To stay updated on your favorite discussions, please create an account or log in. Then, click the Bookmark icon to subscribe and receive notifications.

How long to wait for response from F-S tech support email?

jmeander
jmeander W/ Alumni Posts: 6 Security Scout

Based on threads and directions from F-S techs I found here on this forum regarding a problem with PSB 10 throwing spam header information into the body of some Outlook 2010 emails, I contacted tech support via the email link herein, including the fsdiag file, over a week ago.

 

After hearing nothing but the autoresponder, I sent a follow-up message yesterday morning about 6AM CT, referencing the ticket number and indicating that I've heard nothing for a week. I still have had no response.

 

Is this typical?

Comments

  • Jayson
    Jayson W/ Alumni Posts: 106 Firewall Master

    Hello,

     

    I have moved your post to the appropriate board. Could you please message me the case ID created?

     

    Best Regards,
    Jayson

This discussion has been closed.