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emergency help!

boboboi
boboboi W/ Alumni Posts: 12 Security Scout


Today all my clients got no desktop!

 

the process is "explorer.exe"

Windows 7 SP1 full updated

 

the name is: Trojan.Generic 11285244

 


I have uploaded the file and scanned it with all online engines and got no any infection with it.

 

Comments

  • Jayson
    Jayson W/ Alumni Posts: 106 Firewall Master

    Hi boboboi,

     

    Please create a Support Ticket together with FSDIAG of an affected system provide.

     

    Thanks.

     

    Best Regards,
    Jayson

  • Ben
    Ben W/ Alumni Posts: 664 Cybercrime Crusader

    Hi Boboboi,

     

    You can also refer to the following page.

    http://www.f-secure.com/v-descs/trojan_w32_generic.shtml

     

    It contains information and  links to removal instructions for this type of infection.

  • SeanV
    SeanV W/ Alumni Posts: 19 Cyber Knight

    Dear Boboboi,

    We would like to follow up whether the issue remains unsolved or you have managed to solve it. Please do reply to us if you do need assistance.

    Please feel free to contact us again should you need further assistance.

    Thanks.
    Best Regards,
    Sean Veloo

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