F-Secure scan stops after scanning 1 file‏

Eightball

Hi,

 

When i tried to do a full computer scan today , I had exactly the same problem as fed. (i have F-Secure Client Security 9.20 build 274 by the way).

 

Has your problem already beem solved fed? if yes, how? Or do i also have to send a FSDIAG file?

 

Edit: I've created a FSDIAG file and sent it to the email addres Jayson gave. Hope they have a solution...

 

kind regards,

 

Eightball

Jayson

Hi Eightball,

 

I have moved your post to End-point Security as F-Secure Client Security is our business product.

 

Thanks.

 

Best Regards,
Jayson

Eightball

Ok thanks!

 

(i thought it would be unnecessary to create a separate topic since someone already addressed the same problem)

 

I have installed Microsoft Security Essentials now to give my computer a full scan to see if there is any malware causing the problem. I'll update you as soon as the scan has finished.

 

by the way I've recently installed a virtual machine for running ubuntu in windows on my computer, can that maybe cause a conflict/problem?

 

Edit:

I've done a full computer check with Microsoft Security Essentials and it did not found any malware. I also have no other issues that could indicate a malware infection, so maybe that is not the issue.

 

kind regards,

 

Eightball.

MJ-perComp

Hi,

 

please submit a support request and ask for instructions to generate a debug scan.log (it will write to the logfile before the file is scanned)

 

Also you might first run a chkdsk to ensure that the File structure is ok. Deleting Temp Files from %user%\temp and %window%\temp is aöso a good idea.

 

BR

 

Eightball

hi,

I've ran a chkdsk and delted temporary files under %user%\temp and %window%\temp . This did not solve the problem.

I've also uninstalled F-Secure using UITool3-860 recomended by technical support ,deleted the F-Secure folder on my hard drive and reinstalled it, but the issue remained.

anyway i've submitted the support reques and send a FSDIAG file along with itt.

 

kind regards,

Eightball

Eightball

My problem has finally been solved with the help of F-Secure Technical support

 

The registry files turned out to be the problem. This are the instructions that i folowed and which solved the problem:

 

run the sidegrade tool below so that we can ensure conflicting software will be detect and remove:-
ftp://ftp.f-secure.com/support/tools/sidegrade/fssg_sa_package_7.0-159-signed.exe
- Sidegrade tool will also remove F-Secure software.

Once done, please ensure that the F-Secure folder under C:\Program Files is removed.

And, please ensure that the following F-Secure registry keys are all remove as well:-

Under the folder " HKEY_LOCAL_MACHINE\SOFTWARE\ " remove folders:
Data Fellows
F-Secure


Under: "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services" remove folders:
FSAUA
fsbwsys 
FSDFWD
F-Secure Filter
F-Secure Gatekeeper
F-Secure Gatekeeper Handler Starter
F-Secure Network Request Broker
F-Secure Recognizer
fshttps
FSMA
FSFW
fswsclds
FSBL
fsvista
FSES
fsihs
fsors client
fsvista

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Eventlog\System\F-Secure Gatekeeper 
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Eventlog\System\F-Secure Gatekeeper 
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Eventlog\System\F-Secure Gatekeeper 

Once done, please try to reinstall the Client Security 9.20 again.

 

Thanks for the help