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PSB installation to Windows workstation - server unavailable

bdeflin W/ Alumni Posts: 5 Security Scout

I'm having consistent issues when installing to a Windows desktop. Though the machine is clearly connected, I am getting "Update check failed" and "server unavailable"  Any experience or troubleshooting help is appreciated.


  • Ben
    Ben W/ Alumni Posts: 664 Cybercrime Crusader

    Hello Bdeflin,


    It seems you have already contacted our support and that troubleshooting is ongoing with our support.

    Let us know if further help from our community is needed?

  • swparker
    swparker W/ Alumni Posts: 1 Security Scout

    I am having the same issue with mulitple new installations. i can clearly get to the internet and download the software with no issue. I am skipping the updates to get the installations to at least run but need a resolution to complete the total installations.

  • bdeflin
    bdeflin W/ Alumni Posts: 5 Security Scout

    It's been well over 24 hours and still no access to the servers. I showed your tech support the issue thru a screen-share session, but have had no follow-up since then, over 12 hours ago. Some communication would be very helpful. What is going on? What are you telling customers and re-sellers? Is it being worked on? When might access be restored? Anything??

  • bdeflin
    bdeflin W/ Alumni Posts: 5 Security Scout

    Now going on 60 bours. 1 prospective biz client lost and another on the ledge.  Nothing. Anybody else? Anything?

  • bdeflin
    bdeflin W/ Alumni Posts: 5 Security Scout

    Yes, all good, up since Friday last week.


This discussion has been closed.