PSB inconsistency around critical security updates

Hi,

We're using F-Secure PSB Workstation Security since early June.

On the 'Home' and 'Computers' tabs it shows 'critical security updates' for several computers.

Home

However, when clicking on "Critical security updates" it shows "there are no missing updates".

On the "Computers" view, it does show the "critical updates", but when browsing to the details of an individual computer, the updates are not critical. That is, they are listed as "security, unclassified" or "non-security".

Is there a way to deal with this so that PSB classifies these updates correctly on the summary pages?

Kind regards,

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Comments

BRL4IT

New partner and am experiencing same issue that others are reporting. It seems that the updates are installed on Pc's but that the Portal reports that they haven't been. This results in the Status page on the affected Pc's showing Yellow for Software Updater button. This is disturbing for clients.

GisPostElta

We are having the same issue.

The only difference is that the pcs have all the software installed but I am still getting the info that are missing critical security updates and service packs and non security updates.

dasch

This issue is reoccurring for us, so I will open a ticket as suggested.

Chrissy

Hi jakethesnake!

Just noticed that your issue was never addressed, and I wanted to check in and see if you're still having this problem, or if you've managed to get it solved some how? Please let us know if we can still help!

jakethesnake

I too am having this problem and refreshing the home page no matter how long I wait makes no difference. It has gotten to the point I no longer make an effort to ensure the status reflects reality.

Dmitriy

If you have only non-security updates missing on your managed computers, the home page shouldn't warn about missing critical updates. Could you open a ticket at http://www.f-secure.com/en/web/business_global/support/contact/request and provide more information (ie. the address of PSB portal, your account name, and the version of PSB Workstation Security you are using) so that we could check what might be wrong.

dasch

Thanks for the response, and I understand what you are saying, but the message on my homepage does not update in any reasonable time (e.g. over several days). The home page says, e.g. "Critical security updates are missing on 4 computers" but on the details page for most of these computers the Software Updates section shows:

Critical software updates missing

Last software updates scan: 05/08/14 09:00

Last installation time: 01/08/14 11:40

Non-security updates (24)

Is there some way to tell if the missing updates are actually "critical security updates" or "critical non-security updates" or "non-critical non-security updates"?

Dmitriy

Hi,

It is the known problem that sometimes links on the Home page don’t show up-to-date information. Refreshing or checking the Home page later on fixes the problem. This behavior may be caused re-indexing process that runs in background and generates actual views behind the links. Do you still get ‘there are no missing software updates’ when clicking on ‘Critical security updates’ link?