Active Directory migration problems with F-Secure

JelleH
JelleH Posts: 17 Security Scout
in Business Suite

Hi,

 

In my company we are merging multiple Active Directories to a single new one.

This in itself is quite a task..

 

And we ran into a small issue with F-Secure Client Security (v11.60).

We experience that if we don't stop the FSGKHS service the ADMT is not able to run a succesfull computer migration.

 

With some scripting using PStools : E:\PSTools\psexec \\<computername or IP> -u <admin account> -p <Password> net stop FSGKHS

 

http://technet.microsoft.com/en-us/sysinternals/bb896649.aspx

 

Is there a more elegant solution I can allow the ADMT to run via the Policy manager?

 

Advice/tips/tricks are very much appreciated.

 

KR
Jelle

Comments

  • Vad
    Vad Posts: 1,069 Cybercrime Crusader

    Hello JelleH,

     

    We didn't receive any similar reports about AD migration problems before.

    That's why we don't have any better solution at hand.

    To investigate your issue, we'll need more detailed information from one of affected computers. Please, contact support.

     

    Best regards,

    Vad

  • JelleH
    JelleH Posts: 17 Security Scout

    Hi Vad,

     

    We don't get any specific errors when we migrate ...

    F-secure doesnt show pop ups or anything but when we stop the FSGKHS (F-Secure Gatekeeper Handler Starter) the migration goes ahead with no issues..

     

    Would it help if I get some diagnostics to Tech support?

     

    Thanks for your quick response!

     

    KR

    Jelle

  • Vad
    Vad Posts: 1,069 Cybercrime Crusader

    Yes, most likely debug logs for NIF and SP modules can shed the light on this issue.

    It would be very helpful for us if you can provide them.

     

    Thanks in advance,

    Vad

  • JelleH
    JelleH Posts: 17 Security Scout

    Hi Vlad,

     

    I will upload a file today..

     

    KR

  • JelleH
    JelleH Posts: 17 Security Scout

    Hi,

     

    I havent heard back from Techsupport yet...

     

    KR

    Jelle

  • chonch
    chonch Posts: 9 Cyber Knight

    Hi JelleH,

     

    Unfortunately we cannot find the support case you opened earlier. Could you please let us know the SR # of the support case? Else, kindly open a new support case, together with the fsdiag collected from the problematic system for further investigation required.

     

    Thank you.

     

    Regards,

    CheeHow

  • JelleH
    JelleH Posts: 17 Security Scout

    Hi,

     

    I sent the request out just before my vacation.

    Is there a different way to mail F-secure support now?

    Just read this message:

     

     

    Dear F-Secure Customer,

     

     

    Your e-mail could not be delivered because the e-mail address you tried to reach is not used for receiving support requests.

     

    We would be happy to be of service to you, and kindly ask you to submit your request in one of the following ways:

     

    If you have general questions about one of our products, its installation, use or configuration, visit our online community http://community.f-secure.com/ An active group of F-Secure customers, power users, support engineers and product experts are waiting to answer your questions, give you advice or simply discuss matters related to F-Secure products.

     

    If you want to submit a ticket to our technical support, please use the online support form http://www2.f-secure.com/en/web/business_global/support/support-request

    This will give us all the necessary information beforehand so that we can handle your support request faster and more efficiently. A technical support engineer will contact you by e-mail to assist you in finding a solution.

     

    Thank you for using F-Secure products – we will do our best to resolve your request.

     

     

     

    With Best Regards,

    F-Secure Customer Care

  • Ben
    Ben Posts: 664 Cybercrime Crusader

    Hello JelleH,

     

    Please use the form mentioned in the email reply you received, to open new case.

    http://www2.f-secure.com/en/web/business_global/support/support-request

     

  • JelleH
    JelleH Posts: 17 Security Scout

    ok thanks I will use that link.

     

    KR

    Jelle

This discussion has been closed.

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