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Management Agent problem

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MFV042005
MFV042005 W/ Alumni Posts: 6 Security Scout

Hi, we have created on PM10 2 different groups, Servers and Workstation and we distributed CS 9.20 as an upgrade to the group Workstation. Now we have 2 servers that they need 20 minutes to start. At the end of this period we receive a message stating that FSMA could not install a package and, after this, the server is working correctly.

What can we do to remove this uncorrect upgrade assignement to these servers?

 

Thanks a lot for your help!

Comments

  • MJ-perComp
    MJ-perComp W/ Alumni Posts: 669 Firewall Master
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    Hi,

     

    use the uninstallation toold from ftp.f-secure.com/support/tools/uitool.

    Read the doc carefully!!!

     

    the install locally using the EXE and the Admin-key (export from PMC first).

     

    HTH

     

  • MFV042005
    MFV042005 W/ Alumni Posts: 6 Security Scout
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    No way. This is not a solution. In one of the 2 servers there is also the Management Console. I would have to backup everything, uninstall everything and then reinstall everything.

    This means at list 30 minutes and 2/3 reboot for a server that cannot be stopped easily.

     

    Where the installation request is written by the product? We cannot simply remove the request?

  • MJ-perComp
    MJ-perComp W/ Alumni Posts: 669 Firewall Master
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    Hi,

    please give more details:

    Server Version+SP

    What is/was currentyl installed

    What is the exact error message?

  • MFV042005
    MFV042005 W/ Alumni Posts: 6 Security Scout
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    Hi,

    the server is a Windows 2003 fully patched with PM 10.00.36754 and F-Secure for Windows Servers 9.00 with all the HF.

    As I told you before, inside the PM we created 2 groups, Servers and Workstation. Upgrading the Workstations from Client Security 9.11 to 9.20 only on the group Workstations we didn't expect any reaction on the Servers group, while 3 of our 6 servers are now in trouble restarting. I cannot make you a screenshot because to do this we have to restart the servers (at this moment impossible...); I'll try to give you the export of the alert in PM and the Windows error in Event Log:

     

    Ack Severity Date/time Description Host/user Product
    Acknowledged Error 01/12/11 12.22.20 NRB Not Found itmiserv12 (SYSTEM) F-Secure Management Agent

     


    untitled.jpg

  • Peter
    Peter W/ Alumni Posts: 127 Threat Terminator
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    Hi,

     

    I suggest you create a support ticket so we can have a closer look at the settings. The fsdiag file from (at least) one of problematic servers should prove useful.

  • MFV042005
    MFV042005 W/ Alumni Posts: 6 Security Scout
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    Hi,

    I created the following: [SR ID:1-484614054] monday, december the 5th.

     

    I didn't upload the FSDiag. I will create it but, where will I send it?

     

    Bye

  • Peter
    Peter W/ Alumni Posts: 127 Threat Terminator
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    Hi,

    Just reply to the email sent by us and attach the file to the reply message. Alternatively, if the diag is too big for email, ftp upload can be used:

     

    ftp.f-secure.com/incoming (user: anonymous, passwor: <your email address>).

     

    In latter case, rename the file from fsdiag.tar.gz to 1-484614054.tar.gz

     

    Hope this helps!

     

  • MFV042005
    MFV042005 W/ Alumni Posts: 6 Security Scout
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    Hi,

    replied to the mail.

     

    Bye

  • MFV042005
    MFV042005 W/ Alumni Posts: 6 Security Scout
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    Hi,

    any news? We still face the problem.

     

    The number of the ticket is: SR ID:1-484614054

     

    Bye

This discussion has been closed.