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[AhnLab] whitelist request

hailey
hailey W/ Alumni Posts: 1 Security Scout

Dear Support,

 

I'm Hailey who is working on AV vendor in Korea.

I would like to gently ask you about the contact point of the Client security product.

 

One of our Taiwan customer who is using both F-secure internet security and our Online transaction solution,

have a confliction issue.

 

F-Secure diagnoses one of our module as a false-positive so that  we would like to ask you to whitelist it on your solution.

 

I'd like to discuss in seperate email thread.

So, please give me the contact point that I can reach.

 

Thank you in advance.

 

Best Regards,

Hailey

 

 

Comments

  • ANANLA
    ANANLA W/ Alumni Posts: 1 Cyber Knight

    Hi Hailey,

     

    Regarding your enquiry below, this community if specially for the Younited product from F-Secure. You may enquire about the Client Security product in the community link given below:

     

    http://community.f-secure.com/t5/End-point/bd-p/End-point_Security

     

    Alternatively, you may also create a support ticket with us in order to troubleshoot further on the issue.

     

    http://www.f-secure.com/en/web/business_global/support/support-request

     

    Thanks,

    Lakshmi

  • hjp
    hjp W/ Alumni Posts: 1 Security Scout

    Dear Support,

    I'm Hailey who is working on AV vendor in Korea. I would like to gently ask you about the contact point of the Client security product.

    One of our Taiwan customer who is using both F-secure internet security and our Online transaction solution, have a confliction issue. F-Secure diagnoses one of our module as a false-positive so that we would like to ask you to whitelist it on your solution.

    I'd like to discuss in seperate email thread. So, please give me the contact point that I can reach.

    Thank you in advance.

    Best Regards,

    Hailey

  • Chrissy
    Chrissy W/ Alumni Posts: 40 Digital Defender

    Hi Hailey!

    I've moved your post to the correct board in the F-Secure Community. Have you created a support ticket, or do you still need assistance from here in the community?

     

    EDIT: merged post with duplicate posted in Younited community.

This discussion has been closed.