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Software Updater doesn't install on clients

alecw
alecw W/ Alumni Posts: 4 Security Scout

Hi all,

 

We're using Client Security Premium 11.6 on Win7 x64

 

Looking at the client UI - Settings->Other settings->Downloads shows everything "Installed" apart from "F-Secure Software Updater 2014-10-31_01" whica says "Will try again". The logfile says:

 

[ 2780]Fri Oct 31 15:44:26 2014(3):  Installation of 'F-Secure Software Updater 2014-10-31_01' : Failed, will retry

 

What does it take to get it to "try again"? A reboot of the client doesn't seem to be enough.

 

Many thanks,

alec

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