No response from cloud?

Hello,

What's causing this? The FSAV ESS system used to be working OK, but lets many spam through since a few days ago and there are error messages in the log:

Date: 2014-11-11 08:47:15+01:00

Host: Customer-MAIL1.domain.hu (10.0.0.31)

User account: SYSTEM

Product: F-Secure Content Scanner Server (OID: 1.3.6.1.4.1.2213.18)

Severity: error (3)

Message: Scanning 'message' by F-Secure Spam Scanner was unsuccessful. Reason: no response from cloud.

Did the ORSP cloud change IP ranges without warning the customers? Most corporate users are NOT able or allowed to grant unrestricted public net connection to their Exchange servers!

Thanks for any info!

Yours Sincerely: Tamas Feher, 2F 2000, Hungary.

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Comments

etomcat

Hello,

It is important to report the version of FSAV ESS product exactly, when opening a ticket! (There are at least two different hotfix files, one for the 11.01 product version only and another one for 10.xx and 11.00.)

Best Regards: Tamas Feher, Hungary.

hgyorgy

Thank you for quick answer.. I posted a ticket.

Regards,

György

etomcat

Hello,

After opening a support ticket and submitting diagnostic results from the customer, I received a private hotfix file.

Best Regards: Tamas Feher, 2F 2000, Hungary.

Ben

Hello Hgyorgy,

If you already checked that the needed addresses are reachable, please proceed to open a support ticket for this problem.

hgyorgy

Hello!

May ask you, that what was the solution. I have a similar problem with ESS 11.01.

Event:

F-Secure Content Scanner Server
Scanning 'message' by F-Secure Spam Scanner was unsuccessful. Reason: no response from cloud. 4 similar errors occurred in last 16 minutes.

Regards,

Gyorgy

etomcat

Hello Ben,

Thanks for the quick response!

> open a support ticket.

I did, at F-Secure SR ID:XXXXXXXXXXXXX

Best Regards: Tamas Feher, 2F 2000, Hungary.

EDIT:REMOVED PERSONAL DATA

Ben

Hello Tamas,

Can you confirm that all the IP addresses from this article are allowed on this network?

They haven't changed in months.

If the issue persist, please don't hesitate to open a support ticket.