invalid license
I have a PC with SO Vista, and a subscription key PSB, but in my installation F-Secure Say "invalid license".
the license is valid yet
Comments
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any idea to solve it?0
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What does PSB mean in relation to the subscription key?0
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PSB : Protection Service for Business .....This is the error, I verify the key code and is correct
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You'll have to excuse me but I can only read English so that doesn't mean much to me.
I think a support ticket is your best option.
Could a moderator please move this to the Business products board?0 -
thanks Simon, I have a ticket for this problem.
SR ID: 1-XXXXXXXXXXX
but I a solution yet no.and i sent a fsdiag
EDIT:REMOVE PERSONAL INFORMATION
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OK. It can take a day or so for them to respond.
You might want to try the live chat service, which they say is available during your local business hours.0 -
Hello Spenserek,
It seems that the agent handling a related ticket sent to your email address a reply this morning. Did the email fail to reach you?
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Hi,
yeah i recive replay but when I try use FSMAUTIL then i get error where system cant find file fsma32.dll.0 -
Hello spenserek,
Please, try to copy fsmautil to F-Secure\common\ folder, and start it from this location. It should help.
Best regards,
Vad
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Ok now it works, but this cant help for my problem. My customer dont have installed F-Secure, they make brand new installation. How can i help them ? Or i need to wait when you will fix problem with your DB?0
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Hi,
Do you still have this problem?
If so you could send in what psb portal you are using and the license key to the support agent you are getting help from and ask him to escalate that to get it reset.
Br Niklas
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