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Excluding directory

chef W/ Alumni Posts: 3 Security Scout


I am trying to exclude a directory but am having difficulty.  I’m sure I am just missing something obvious.  The client is Windows 8.1 running Client Security 11.61.  It continually logging this:


Malicious code found in file D:\Directory\Dropbox\.dropbox.cache\~caaddc6b.tmp.
Infection: Backdoor.Generic.746225
Action: The file was deleted.


In the policy manager in ‘Advanced Mode’, Policy tab, under F-Secure Antivirus 9.51, Settings, Settings for Real-Time Protection, File Scanning, Inclusions and Exclusions, Excluded Objects, I have the following:




However, when I click on the Status tab I don’t see anything for excluded objects.  As far as I can tell the host has the latest policy.  I did a ‘fsmautil.exe poll’ on the hosts and got an OK reply.  I also verified on the policy manager (using Anti-virus mode view) and for ‘policy in use’ it says latest.


I have looked at the following but don't see what I might be doing wrong:


Any help would be greatly appreicated.





  • Vad
    Vad W/ Alumni Posts: 1,069 Cybercrime Crusader

    Hello chef,


    To make sure that your client has an exact setting in policy, you can use polutil.exe tool from F-Secure\common folder.

    For example full policies dump in file policy.txt can be created using following command:

    polutil.exe dump policy.txt


    If you still have a problem with exclusions, please, contact support. We'll need support tool information collected from affected host for further analisys.


    Best regards,


  • chef
    chef W/ Alumni Posts: 3 Security Scout

    Hi Vad,


    I can see this in the output of polutil.exe dump policy.txt




    So it looks like it has the latest policy.  Could the problem be that the files begin with a ~?  I am trying to exlcude the whole directory.



  • etomcat
    etomcat W/ Alumni Posts: 1,172 Firewall Master



    Submit a file to F-Secure Virus Lab, so they can fix the scanning logic which causes the false alarm (if it is indeed a false alarm). Exclusions are only a band aid.


    Best regards: Tamas Feher, Hungary.

  • Peter-Fl
    Peter-Fl W/ Alumni Posts: 1 Security Scout

    Im sorry to say , but i dont like this solution


    I hae the same issue and tested it with with two folder exclusions.



    after excluded them (also seen im the web console) my file is still deleted after placing it there.


    i want to be sure that it will exclude my SQL databases, group policy files etc etc.

    You can call it a band aid, but why does MS advise to exclude some files and folders then ?


    i came from a AV that this worked flawless, so i dont know why this is a issue for this AV software, and hve to trust all settings i made. i have more then 700 clients (and license) to support so it has to work correctly

  • Vad
    Vad W/ Alumni Posts: 1,069 Cybercrime Crusader

    Hello Peter-Fl,


    Please, contact support. We need more information to investigate your issue.


    Best regards,


This discussion has been closed.