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Webcam issues after client security premium installation

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Aurelie
Aurelie W/ Alumni Posts: 2 Security Scout

Hi,

First of all, i'm french so excuse my english...

 

I installed the software "Client Security Premium" on 2 laptops with Windows 7 64 bits.

After this installation the webcams did not work anymore.

 

On laptops with Windows 7 32 bits, there is no problem, webcams work.

 

Do you have ideas, leads ?

 

Thanks per advance.

 

Comments

  • Vad
    Vad W/ Alumni Posts: 1,069 Cybercrime Crusader
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    Hello Aurelie,

     

    Please, contact support. We need more information about affected laptops for investigation.

    By the way, what version of CS Premium do you have?

     

    Best regards,

    Vad

  • Aurelie
    Aurelie W/ Alumni Posts: 2 Security Scout
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    Hello,

     

    OK, I'll contact the support ASAP.

    Otherwise, the software version is "F-Secure Client Security Premium 11.61 build 104".

     

    Thanks.

    Aurélie

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